Amber Cain
Checotah,OK
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Communications Officer
Muscogee Nation Lighthorse Police
09.2023 - Current
- Read system maps and caller information, and documented details in system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Improved communication between first responders and the public by providing accurate information during high-pressure situations.
- Assisted callers in emergency situations with appropriate information and support.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
Communications Supervisor
McIntosh County Sheriff's Office
08.2021 - 09.2023
- Enhanced team productivity by implementing efficient communication strategies and workflows.
- Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
- Oversaw scheduling and staffing needs for a 24/7 operation, optimizing coverage during peak hours.
- Conducted ongoing quality assurance reviews to identify areas of improvement in call handling protocols.
- Contributed to community outreach initiatives, promoting public awareness of emergency services and their functions.
- Fostered an environment that emphasized teamwork, cooperation, and excellence in service delivery among employees.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Managed public safety emergency units according to established procedures and policies using computerized dispatch system.
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Assisted callers in emergency situations with appropriate information and support.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Reduced risks and emergency response issues by observing public safety field units.
Communications Officer
Muscogee Nation Lighthorse Police
09.2020 - 08.2021
- Enhanced public safety by efficiently dispatching emergency services to incidents.
- Safeguarded sensitive information by adhering strictly to confidentiality guidelines and established security measures.
- Collaborated with other law enforcement agencies for seamless coordination during emergencies and special events.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Provided timely assistance to citizens in distress, utilizing empathy and active listening skills.
- Used specialized software to track and maintain case incident numbers and logs.
- Managed high-pressure situations calmly, providing accurate information to first responders during critical incidents.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Supported investigations by providing essential information from dispatcher logs when required.
- Handled non-emergency calls professionally, directing callers towards appropriate resources or departments as needed.
- Maintained precise records of calls and incidents, ensuring clarity in documentation and reports.
- Assisted callers in emergency situations with appropriate information and support.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Improved response times for emergency calls with effective communication and prioritization skills.
- Delivered services to customer locations within specific timeframes.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Communications Officer
McIntosh County Sheriffs Office
02.2013 - 09.2020
- Read system maps and caller information, and documented details in system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Provided on-the-job training and coaching to develop new dispatchers.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Reduced response times with meticulous attention to detail when entering data into the dispatch system, ensuring accuracy and efficiency throughout the process.
- Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
- Answered calls from automatic routing system and took basic information from callers.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
Communications Officer
Checotah Police Department
01.2017 - 10.2017
- Read system maps and caller information, and documented details in system.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Followed established protocols for professional handling of emergency situations.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Handled multiple emergency calls simultaneously, ensuring timely assistance for all callers in need.
- Supported law enforcement efforts by promptly alerting officers to potential threats or hazards in their vicinity during active incidents.
- Increased situational awareness among first responders by consistently updating them on vital information during ongoing incidents.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Demonstrated empathy and compassion while assisting distressed callers, maintaining professionalism under emotional circumstances.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Assisted callers in emergency situations with appropriate information and support.
- Collaborated with other agencies, such as police and fire departments, to coordinate a seamless response to various incidents.
- Proved successful working within tight deadlines and a fast-paced environment.
- Contributed to a positive work environment through effective teamwork and collaboration with fellow Emergency Communications Officers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Enhanced emergency response times by efficiently managing incoming calls and dispatching appropriate resources.
- Ensured accuracy of information entered into computer-aided dispatch systems for efficient record keeping and resource management.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Reduced response times with meticulous attention to detail when entering data into the dispatch system, ensuring accuracy and efficiency throughout the process.
- Facilitated smooth shift transitions by thoroughly briefing incoming personnel on any ongoing incidents or relevant updates.
- Managed non-emergency calls effectively by directing them to appropriate channels for resolution and assistance.
- Participated in ongoing training sessions to stay current on best practices within the field of emergency communications.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Learned and adapted quickly to new technology and software applications.
Education
Skills
I am skilled in multi tasking, gaining correct information and staying calm in emergency, high stress situations I have taken many courses to further my education in dispatching and have earned many certification in doing so
Certification
Olets Certified
Fema Certifications
Multiple other dispatch related certifications
Timeline
Communications Officer
Muscogee Nation Lighthorse Police
09.2023 - Current
Communications Supervisor
McIntosh County Sheriff's Office
08.2021 - 09.2023
Communications Officer
Muscogee Nation Lighthorse Police
09.2020 - 08.2021
Communications Officer
Checotah Police Department
01.2017 - 10.2017
Communications Officer
McIntosh County Sheriffs Office
02.2013 - 09.2020
Olets Certified
Fema Certifications
Multiple other dispatch related certifications
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