Amber Call
Layton,UT
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Credit Card Customer Service Representative
Citi
Roy, UT
10.2021 - Current
- Received inbound customer calls related to credit and accounts receivable.
- Worked with customers to answer questions, resolve disputes and research discrepancies.
- Supported customers with invoices, statements and other basic questions.
- Processed recurring automated payments and credit card payments.
- Investigated and resolved customer inquiries and complaints quickly.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Reservation Agent
JetBlue
Salt Lake City, UT
02.2020 - 09.2021
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Account Manager
Bank Of Utah
, UT
08.2016 - 01.2020
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Recommended products to customers, thoroughly explaining details.
- Trained new personnel regarding company operations, policies and services.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Applied Science -
Weber State University
Ogden, UTSkills
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Financial Data Analyzation
- Microsoft Excel
- Data Entry and Maintenance
- Accounts Payable and Accounts Receivable
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Financial Documentation
- Credit and Debt Card Processing
Timeline
Credit Card Customer Service Representative
Citi
10.2021 - Current
Customer Service Reservation Agent
JetBlue
02.2020 - 09.2021
Account Manager
Bank Of Utah
08.2016 - 01.2020
Associate of Applied Science -
Weber State University