Amber Callaway
Parker,CO
Summary
Proactive Package Delivery Driver, Certified Medication Aide, and Director of Operations with a strong background in customer satisfaction, safe driving, and operational management. Skilled in GPS navigation, medication management, and strategic planning to improve efficiency. Bringing a holistic approach to enhance productivity and patient care. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times. Responsible [Job Title] brings great safety record, clean driving history and focus on customer satisfaction. Dependable in handling end-to-end deliveries without damages. Maintains clean, neat and professional vehicle. Hardworking Package Delivery Driver possessing meticulous driving record and in-depth knowledge of road and driving rules. Friendly individual adapts to driving conditions to drive company vehicle and deliver packages and parcels to assigned customers. Extensive experience handling all aspects of cargo and package sorting and handling and delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Package Delivery Driver
Luna Fright
05.2024 - Current
- Ensured prompt delivery of packages to customers' locations, including both personal residences and professional settings.
- Maximized productivity and punctuality through strategic use of GPS technology for route planning in order to enhance efficiency and meet delivery targets.
- Consistently followed traffic laws, maintaining a clean driving record and minimizing potential hazards.
- Achieved higher levels of customer satisfaction through the consistent execution of timely and accurate package deliveries.
Certified Medication Aide
Kare Agency LLC
09.2021 - Current
- Achieved higher levels of customer satisfaction through the consistent execution of timely and accurate package deliveries.
- Displayed positive and outgoing attitude, establishing long-term professional relationships with patients and families.
- Maintained adherence to HIPAA regulations for safeguarding patient privacy during all aspects of medication management and administration.
- Achieved a decrease in medication errors by accurately documenting administered medications.
- Monitored patients for side effects or adverse reactions to medications while supporting nursing staff.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Aided individuals in managing their mobility restrictions by providing assistance with dressings, grooming routines, and eating.
- Utilized in-depth knowledge of medication interactions and contraindications to promote patient safety.
- Maintained a high level of cleanliness and organization in the medication storage area to minimize potential risks related to cross-contamination or mixups.
- Consistently ensured the proper monitoring and recording of daily vital signs, promptly reporting any patient health concerns or behavioral changes to supervisor.
- Ensured the wellbeing of clients by closely monitoring their behaviors and emotions, taking immediate action as necessary
- Elevated the level of care within the organization by training and mentoring newly hired Certified Medication Aides.
- Elevated the standard of patient care by maintaining strict adherence to medication schedules and dosages.
- Enhanced facility operations by preparing and organizing medications ahead of scheduled distribution times.
- Ensured a secure and organized environment by performing frequent safety assessments of medication storage spaces.
Director of Operations
Prairie Pioneer Senior Center
04.2015 - 05.2019
- Ensured a secure and organized environment by performing frequent safety assessments of medication storage spaces.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Executed budget monitoring and efficiently utilized operational resources.
- Directed production activities in line with company objectives.
- Led the successful implementation of operational strategies and policies, resulting in increased organizational growth and productivity.
- Assessed team progress through frequent performance reviews, offering valuable feedback and guidance to foster continuous improvement.
- Assisted in developing team members' skills, contributing to a vibrant and collaborative work environment.
- Effectively optimized budget and resource allocation to maximize business outcomes.
- Revised operational policies and guidelines.
- Achieved organizational goals and promoted sustainable growth through the development and execution of strategic plans.
- Developed and nurtured strategic alliances with vendors, suppliers, and key stakeholders to enhance collaborative efforts and promote alignment with organizational needs.
- Implemented changes to identify cost reduction and process improvement opportunities, resulting in significant savings.
- Evaluated and implemented effective strategies for enhancing operational cohesiveness in business operations.
- Succeeded in acquiring mutually beneficial contracts and agreements through effective negotiation skills.
- Delivered exceptional customer experiences by implementing strategies focused on meeting evolving needs and expectations.
- Enhanced quality through collaborative implementation of new procedures and corrective actions with functional leaders.
- Implemented professional development opportunities to enhance employee engagement.
- Managed and maintained stringent quality control measures to ensure operational excellence.
- Promoted a culture of safety by consistently enforcing compliance with policies, procedures, and conducting regular audits.
- Identified key opportunities for business success through comprehensive analysis of customer feedback.
- Led cross-functional teams, increasing productivity.
- Successfully met team targets through the implementation of comprehensive training strategies, offering mentorship, and managing performance appraisals.
- Increased revenue through the identification of new market opportunities and expansion of existing products/services offerings.
- Spearheaded change management initiatives to drive organizational transformations with minimal disruption to ongoing operations.
- Maintained and enhanced service delivery standards through the implementation of rigorous quality control measures.
- Maximized customer satisfaction through comprehensive quality control inspections, guaranteeing adherence to strict quality benchmarks before product launch.
- Defined, implemented, and revised operational policies and guidelines.
Education
GED -
Crete High School
Crete, NE05.2000
Skills
- Customer Service
- Safe Driving
- GPS Navigation
- Package handling
- Deadline-oriented
- Local routes understanding
- Punctuality
- Weather Adaptation
- Defensive Driving
- Emergency Procedures
- Vehicle Inspection
- Strong Working Relationships
- Multitasking
- Valid Driver's License
- Customer Relationships
- Ability to Lift 50 Pounds
- Safe Driving Practices
- Customer-Oriented
- Clean Driving Record
- Dependability and Honesty
- Communication and Interpersonal Skills
- Safe Food Handling
- Signature Verification
- Customer Support
- Attention to Detail
- Traffic Laws and Regulations
- Vehicle inspections
- Defensive driver training
- Delivery Verification
- Nebraska Driver's License
- Efficiency and Time Management
- Vehicle loading
- Load Safety
- Vehicle Safety and Maintenance
- Equipment monitoring
- POS System Operation
- Preventive Maintenance
- Clean MVR
- Safe Driver Training
- Valid Vehicle Insurance and Registration
- Roads and highways knowledge
- Map reading and navigation skills
- Service Calls
- Freight Loading
- Cash Handling
- Commercial Driving Experience
- Equipment Maintenance
- Fluent in English
- Licensing Requirements
- Map Reading
- Cargo Handling
- Cargo Records
- Proficient in Microsoft Office
- Customer Retention
- Two-Way Radio Operation
- Freight DATA Software
- Materials Transport
- Accident Reports
- Work Order Management
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- State of Colorado, Certified Medication Aide - Current for 3 years.
Additional Information
I am very eager to learn. Love people and am very compassionate person. I am also detailed oriented and love cleanness.
Timeline
Package Delivery Driver
Luna Fright
05.2024 - Current
Certified Medication Aide
Kare Agency LLC
09.2021 - Current
Director of Operations
Prairie Pioneer Senior Center
04.2015 - 05.2019
GED -
Crete High School