Amber Calloway
Tyler
Summary
I am a hard worker, knowledgeable and dedicated in customer service with experience 1 year in industry. Solid team player with outgoing positive demeanor and proven skills establishing rapport with clients, motivated to maintain customer satisfaction and contribute to company success. Specialize in speed quality optimization.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
CNA/Med Tech
Park Place Nursing Facility
Tyler
02.2009 - 08.2022
- Assisting all residents needs
- Hoya lifting
- Med pass
- Patient care
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Participated in educational programs designed to improve knowledge of health care practices.
- Observed and reported unusual symptoms and changes to charge nurse.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Used mobility devices to transport patients.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Packer
Black sheep
Tyler
03.2011 - 10.2013
- Labeling boxing floor pallet Jack stocking
- Handled return shipments, repacking products as needed for resale or disposal.
- Marked and labeled containers with accurate shipping information to prevent delays.
- Maintained records of shipments, returns, and damages.
- Loaded and unloaded items from machines, carts and dollies.
- Inspected packages for accuracy and completeness before shipping.
Cashier and Customer Service Representative
Stein Mart
Tyler
06.2009 - 02.2011
- Answering phone call…Part time… greeting stocking… register handling… customer care
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Accepted cash and credit card payments, issued receipts and provided change.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
License - Cosmetology
Star College of Cosmetology 2
Tyler, TX05.2019
Skills
- Hair Stylist
- Memory Care
- Meal Preparation
- Laundry
- Alzheimer's Care
- Home Care
- Patient Care
- Senior Care
- Warehouse experience
- Distribution center
- Patient care
- Medication administration
- Infection control
- Mobility assistance
- Patient observations
- Customer service
- Record keeping
- Communication skills
- Time management
- Safety protocols
- HIPAA compliance
- Maintaining confidentiality
- Complex Problem-solving
- Patient advocacy
- Active listening
- Emergency response
- Infection control practices
- Multitasking and organization
Certification
- CNA
- CMA
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Packer
Black sheep
03.2011 - 10.2013
Cashier and Customer Service Representative
Stein Mart
06.2009 - 02.2011
CNA/Med Tech
Park Place Nursing Facility
02.2009 - 08.2022
License - Cosmetology
Star College of Cosmetology 2