Amber Camarillo
San Antonio,TX
Summary
Diligent and results-driven General Manager with 5 years of experience in managing teams, promoting innovative products, and developing strategies to increase revenue. Proven in customer service, sales, and leadership roles. Skilled in B2B marketing, conflict management, and employee orientation. Proficient in Google Docs, Microsoft Office, Excel, Slack, ADP. Possesses certifications in CPR, Food Handler, and 200YTT.
Overview
24
24
years of professional experience
3
3
Certifications
4
4
years of post-secondary education
Work History
General Manager
Evolve Human Optimization Labs
4 2022 - 09.2024
- Oversaw a team of 10 employees.
- My responsibilities include managing payroll, scheduling shifts, and ensuring a smooth workflow.
- Responsible for promoting our innovative products through B2B channels, networking with industry leaders, and developing strategies to increase monthly revenue, I draft and implement company policies.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Spearheaded recruiting, hiring, and training of team members.
- Managed timekeeping systems, ensuring accurate payroll processing and compliance with labor regulations.
General Manager /Trainer Sales Associate
HOTWORX
03.2021 - 03.2022
- Provided knowledgeable fitness direction, client acquisition and retention, goal setting and forecasting, 80/90% Closing sales/ Memberships rate, product promoter and demonstrator, delegating, prioritizing and time management, leadership in hiring and managing team to reach monthly goals, achieved several monthly goal/quotas, payroll operations.
- Facilitated team-building activities that fostered collaboration, trust, and strong working relationships among future general managers
CSR - Customer Service Representative
QVC Contact Center San Antonio
06.2020 - 01.2021
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business
- Answered constant flow of customer calls with minimal wait times
- Responded to customer requests for products, services, and company information
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency
- Investigated and resolved accounting, service and delivery concerns
Front Desk Sales Associate
Golds Gym
01.2018 - 06.2018
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours, reported facility and room maintenance problems to appropriate personnel for immediate remediation, sorted mail and other important data upon Operations manager's absence, promoting quick delivery of all messages to recipients, answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel, greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention, kept accounts in balance and ran daily reports to verify totals.
Chief Creator
ROOS FASHIONS
03.2011 - 01.2013
- Fit and study garments on customers to determine required alterations, write and record orders for merchandise or enter orders into computers, set up and display sample merchandise at parties or stands, attend craft shows to market products, develop concepts or creative ideas for craft objects.
Consultant Employment Specialist
RIVER CITY GROUP
07.2007 - 08.2010
- Assisted clients in navigating complex industry challenges with strategic recommendations
- Managed client relationships through regular check-ins and updates on project progress.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Negotiated contracts and agreements on behalf of clients, securing favorable terms and conditions.
- Worked directly with the department of Rehabilitation Services as a liaison for clients overall goals.
- Job coached clients to establish success and longevity of employment.
Retail Sales Associate
MACY'S
07.2006 - 11.2006
- Greet customers and ascertain what each customer wants or needs, recommend, select, and help locate or obtain merchandise based on customer needs and desires, compute sales prices, total purchases and receive and process cash or credit payment, place special orders or call other stores to find desired items, watch for and recognize security risks and thefts, and know how to prevent or handle these situations, ticket, arrange and display merchandise over a 1000sq ft to increase purchases, open/close cash registers, performing tasks such as counting money, separating charge slips, coupons, vouchers, balancing cash drawers, and making deposits, supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Retail Sales Associate, Retail Sales Worker
LESTER'S APPAREL
08.2000 - 04.2001
- Greet customers and ascertain what each customer wants or needs, recommend, select, and help locate or obtain merchandise based on customer needs and desires, answer questions regarding the store and its merchandise, maintain records related to sales, inventory stock and requisition new stock, ticket, arrange and display merchandise to promote sales, exchange merchandise for customers and accept returns, help customers try on or fit merchandise, open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits, bag or package purchases, and wrap gifts, plan commercial displays to entice and appeal to customers, place prices or descriptive signs on backdrops, fixtures, merchandise, or floor, develop ideas or plans for merchandise displays or window decorations, consult with advertising or sales staff to determine type of merchandise to be featured and time and place for each display.
Education
High School Diploma -
Mission Bay High School
San Diego, CA 06.1993 - 01.1997
Skills
Operational Improvement
Problem Resolution
Team Management
Relationship Development
First Aid/CPR
Sales
Product promotions
Sales Management
Facilities Maintenance
Interviewing
Store Management Experience
Customer service
Leadership
Employee Orientation
Google Docs
B2B sales
Certification
RYT-200
Assessments
Sales skills, Proficient, 03/01/21
Timeline
General Manager /Trainer Sales Associate
HOTWORX
03.2021 - 03.2022
CSR - Customer Service Representative
QVC Contact Center San Antonio
06.2020 - 01.2021
Front Desk Sales Associate
Golds Gym
01.2018 - 06.2018
Chief Creator
ROOS FASHIONS
03.2011 - 01.2013
Consultant Employment Specialist
RIVER CITY GROUP
07.2007 - 08.2010
Retail Sales Associate
MACY'S
07.2006 - 11.2006
Retail Sales Associate, Retail Sales Worker
LESTER'S APPAREL
08.2000 - 04.2001
High School Diploma -
Mission Bay High School
06.1993 - 01.1997
General Manager
Evolve Human Optimization Labs
4 2022 - 09.2024