Reselling
Amber Campa
Operations Manager
Summary
Highly motivated Operations Manager with 10+ years leadership experience in the dental and vision insurance industry. Driven people leader with excellent communication skills, ability to build relationships, a proactive problem solver and analytical thinker with a highly competitive spirit which drives not only my success but the success of those around me.
Overview
18
18
years of professional experience
Work History
Manager
Ameritas Life Insurance Corp
Lincoln, Nebraska
08.2008 - Current
- Started on the billing and reconciliation team by providing support to customers, sales teams and brokers regarding billing, payment and employee eligibility. Contributed to projects including an acquisition of another insurance company.
- Promoted to Team Leader in May 2013. Helped maximize performance of 10-15 associates by monitoring daily activities and mentoring team members.
- Promoted to Supervisor in October 2016. Built a team of 11 to provide customer service to individual policy holders. Developed training, processes and procedures, reviewed compliance requirements and grew the team successfully to a team of 35 in 2023
- Promoted to Manager in February 2020. Lead five direct reports of three multi-functional teams with approximately 50 indirect reports.
- Manage staffing and budget yearly to keep business operating within budget while ensuring sufficient support of internal and external customers.
- Led and contributed to multiple acquisitions and internal projects to successful completion on time and on budget.
- Helped to develop a new administration platform by identifying gaps and areas of improvement of former system, tested and validated conversion of data including financial data and provided reporting of efficiencies gained after conversion.
- Managed responses and projects related to department of insurance inquiries and consent orders.
Teller
Security First Bank
Lincoln, Nebraska
10.2007 - 06.2008
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Accounts Receivable Associate
Duncan Aviation
Lincoln, Nebraska
11.2006 - 10.2007
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
Balance Clerk
Union Bank & Trust Company
Lincoln, Nebraska
06.2006 - 11.2006
- Prepared and balanced morning cash letter and ran corrections to cash letter.
- Prepared work from branches for sorter and balanced each run.
- Researched non-balanced work from previous day.
- Contacted branches as needed about images that needed to be rerun.
Teller/Bookkeeper
Central Bank
Central City, Nebraska
12.2004 - 06.2006
- Established and closed customer accounts.
- Balanced teller drawer and vault and maintained GL Accounts.
- Ran proof and sent work to Federal Reserve, backing up work each night.
- Reduced financial discrepancies through transaction monitoring and management.
- Identified accounting errors when cross-referencing documents and database information.
Education
Bachelor of Arts - Business Administration
Concordia University
Associate of Applied Science - Business Administration
Southeast Community College Graduation
Skills
Priority management
undefinedAccomplishments
Leadership Lincoln Advocates Class of 2020
Completed an 8-month program that connects leaders from across Lincoln to help develop leadership skills and network while also promoting engagement and involvement within the Lincoln community.
Stood Up New Department
Successfully grew a team from 10 associates to 35 associates in a span of five years. Implemented new processes, procedures and KPIs as well as a training program to ensure successful administration of individual dental and vision policies. Initiated PCI requirements due to changes within the payment card industry. Provided yearly budget estimations to account for growth within staffing as well as fees associated with payment processing.
Interests
Podcasts
Travel
Bookstores
Husker Sports
Timeline
Manager
Ameritas Life Insurance Corp
08.2008 - Current
Teller
Security First Bank
10.2007 - 06.2008
Accounts Receivable Associate
Duncan Aviation
11.2006 - 10.2007
Balance Clerk
Union Bank & Trust Company
06.2006 - 11.2006
Teller/Bookkeeper
Central Bank
12.2004 - 06.2006
Bachelor of Arts - Business Administration
Concordia University
Associate of Applied Science - Business Administration
Southeast Community College Graduation
Similar Profiles
Claudia GorositoClaudia Gorosito
Senior Policy Service Rep/Senior Account Manager at Dental Select-Ameritas Life Insurance Corp.Senior Policy Service Rep/Senior Account Manager at Dental Select-Ameritas Life Insurance Corp.
Travis D. JacksonTravis D. Jackson
force Illustration Specialist at Ameritas Life Insurance Corpforce Illustration Specialist at Ameritas Life Insurance Corp
Jayne IsaacsonJayne Isaacson
Customer Service Representative at Ameritas Life Insurance CorpCustomer Service Representative at Ameritas Life Insurance Corp
ANKIT PATELANKIT PATEL
Manager at Capri Inn MotelManager at Capri Inn Motel
ANKITA MEHDIRATTAANKITA MEHDIRATTA
Manager at Deloitte LLPManager at Deloitte LLP