Amber Campbell
Potter ,OK
Summary
I have great customer service skills and the compassion it takes to work with people. I build great personal relationships with my customers that last a life time. I am currently enrolled in college, starting classes in the fall. I have an ambitious nature and a drive to be the best I can be at any position I am given. I go above and beyond and will take on extra tasks for the efficiency of my position. I handle stress really well and use it as motivation to work harder. I am driven by my love for my children and have big goals and dreams in mind for our future. I will go above and beyond what is expected of me in the workforce, and I will work to be as successful as possible.
Overview
11
11
years of professional experience
Work History
Bank Teller
First Bank
Porter, OK
08.2019 - 05.2024
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Streamlined teller operations for better workflow by implementing time-management strategies.
- Enhanced branch sales through cross-selling bank products and services to customers.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Cashier/Cook
OnCue
Cleveland, OK
09.2018 - 06.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
CNA
Cimmarron Pointe Care Facility
Mannford, OK
02.2015 - 12.2017
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced patient stress levels through effective communication and active listening skills.
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Cashier/Cook
Quick Stop Gas Station
Jennings, OK
07.2013 - 04.2014
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Prioritized and re-prioritized kitchen tasks based on fluctuating demands.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared and served various food items in fast-paced Type environment.
- Learned duties for various positions and provided backup at key times.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Shift Manager
Braums Ice Cream And Dairy
Tulsa, OK
02.2013 - 06.2013
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Promoted a positive work environment through open communication and constructive feedback.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cultivated professional working relationships with peers and supervisors.
Education
High School Diploma -
The American Academy of Personal Training
Salt Lake City, UT05.2024
Skills
- Money Handling
- Cash counting
- Financial software
- Deposit and withdrawal management
- Customer Needs Assessment
- Teller Support
- Customer Relationship Management (CRM)
- Patience and Empathy
- Relationship building and management
- Exceptional customer service
- Rapid 10-key data entry
- Strong Work Ethic
- Time management abilities
- Teamwork and Collaboration
- Problem-Solving
- Relationship Building
- Multitasking Abilities
Timeline
Bank Teller
First Bank
08.2019 - 05.2024
Cashier/Cook
OnCue
09.2018 - 06.2019
CNA
Cimmarron Pointe Care Facility
02.2015 - 12.2017
Cashier/Cook
Quick Stop Gas Station
07.2013 - 04.2014
Shift Manager
Braums Ice Cream And Dairy
02.2013 - 06.2013
High School Diploma -
The American Academy of Personal Training