Amber Canales
Blooming Grove
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Navarro county Sheriff’s Department
Corsicana
01.2025 - Current
- Monitored inmate activities to uphold safety and security standards within the facility.
- Enforced rules and regulations to sustain order and prevent incidents in the facility.
- Maintained detailed logs of inmate behavior and daily activities to support security protocols.
Insurance Agent
Allstate
02.2022 - 12.2024
- Cross-sold insurance products to existing clients, contributing to achievement of sales targets.
- Cultivated strong client relationships through consistent communication and dedicated customer service, enhancing client satisfaction.
- Leveraged online and offline marketing strategies to generate leads and enhance visibility, driving sales growth.
Customer Service Representative
Farm Bureau Insurance
02.2021 - 02.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Insurance Agent
Allstate
11.2019 - 01.2021
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Cross-sold insurance products to existing clients to reach sales targets.
Cosmetic Manager
Bealls
06.2016 - 11.2019
- Trained cosmetics personnel in sales techniques and product line to improve recommendations and increase upselling for department.
- Coached cosmetics sales team on promotions and events to increase marketing effectiveness and boost sales of critical merchandise.
- Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
- Maintained accurate inventory and sales records for department.
Education
High School Diploma -
Corsicana High School
Corsicana, TXSkills
- Professionalism and ethics
- Customer service
- Organized and efficient
- Multitasking and organization
- Quotes and sales
- Fundraising expertise
Volunteer work
I volunteer my spare time with Barry volunteer fire department and managing a Texas Glory Softball team. On Barry vfd I have a been elected as public relations. I maintain all social media and organize fundraising. For Texas Glory I am team administrator, I organize scheduling and promoting for the team.
Timeline
Correctional Officer
Navarro county Sheriff’s Department
01.2025 - Current
Insurance Agent
Allstate
02.2022 - 12.2024
Customer Service Representative
Farm Bureau Insurance
02.2021 - 02.2022
Insurance Agent
Allstate
11.2019 - 01.2021
Cosmetic Manager
Bealls
06.2016 - 11.2019
High School Diploma -
Corsicana High School