Amber Capetillo

• Perform administrative professional work coordinating projects and activities between various divisions for the Solid Waste department.
• Coordinate deliveries, replacements, and repairs of garbage and recycling collection carts
• Process all work orders utilizing Maximo
• Update customer accounts
• Utilize Samsara for field staff coordination of cart deliveries
• Utilize city GIS systems
• Assist in scheduling staff
• Handle daily complaints
• Utilize Infor to update customer accounts
• Edit IPS information so that all accounts are correct
• Provide administrative support for directors and superintendents in all aspects of department operations.
• Prepares spreadsheets, PowerPoint presentations talking points for special City Council briefings
• Acts as Point of Contact for customers and the departments

• Kept reception area clean and organized to offer positive first impression to every visitor.
• Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
• Received incoming packages and mail, dispersed parcels and shipped outgoing items for team the Development Services Dept.
• Worked professionally to handle all client, vendor and public guest requirements.
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
• Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.

Greeting visitors courteously, answering their inquiries, and/or redirecting them to the appropriate personnel. Answering the radio and dispatching calls to various city departments Answering a multi-line telephone, providing information and taking messages when appropriate Taking utility applications for water, sewer, and garbage services Processing and completing service orders for connections, disconnections, transfers, and rechecks and reviewing them for accuracy. Receiving and processing various payments and deposits, verifying amounts billed for and received Issuing animal licenses Sending letters of credit to other utility companies upon request Processing and mailing out computerized utility bills and disconnect notices Reconciling the cash drawer daily, finding any errors and making the appropriate adjustments Balancing all checks, scanning them and processing them into bank. Issuing solicitors permits Accounting for all incoming cash, checks, and credit card transactions and maintaining all financial records

Provided direction to all central checkout partners as well as feedback and coaching. I assist the department in achieving financial goals, sales, and role models outstanding customer service experiences. I approve and review financial transactions at the check stand. (Override Capabilities) Provide verbal and written warnings on attendance, punctuality and also on cash overages and shortages policies. Ensure appropriate ratios are available based on customer needs and traffic flow to provide minimum throughput expectations. Ensured the department promotes, celebrates, and raises awareness of equality, diversity and inclusivity issues. Support and encourage engagement in other equality initiatives. Share and promote best practice within the department and make sure that equality matters are raised regularly at departmental meetings. Attend training and network events as necessary

• Identified errors in data entry and related issues by mentioning to supervisors for resolution.
• Updated departmental standard operating procedures and database to accurately reflect current practices.
• Maintained records by creating monthly reports, closing terminated records and performing chart audits.
• Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
• Maintained quality levels above prescribed minimums to support team productivity and efficiency.
• Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
• Obtained scanned records and uploaded into company databases.
• Compiled statistical information for special reports.
• Verified and updated account information in company computer system.
• Answered incoming phone calls and directed callers to appropriate departments and personnel.
• Volunteered to assist with special office projects, successfully completing all tasks prior to deadlines.
• Prepared payroll documentation by entering data into cumulative payroll document.
• Processed confidential tax form information with care and precision.
• Verified and logged deadlines in response to daily inquiries and requests.
• Identified system and account issues to quickly and accurately resolve.
• Transferred written information into databases to maintain consistent, accurate client records and project details.

• Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers.
• Created and maintained spreadsheets and developed administrative and logistical reports.
• Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
• Tracked and submitted employee time sheets to accounting department for payroll processing.
• Created PowerPoint presentations used for business development.
• Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
• Liaised between internal and external stakeholders, providing updated project status and performance reports.
• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
• Processed financial documents including contracts, expense reports and invoices.
• Arranged domestic and international travel, hotel and transportation needs for staff.
• Facilitated troubleshooting, maintenance and updates for office systems.
• Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
• Maintained up-to-date department organizational chart.
• Maintained attendance records, taking note of staff vacation time, sick days and personal days.
• Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
• Scheduled and coordinated meetings and calendars of high-level decision-makers.
• Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
• Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
• Managed conference calls by documenting participant details and preparing audio recordings for future reference.