Amber A. Cardoza
Summary
A hardworking and reliable administrative professional with broad-based expertise in customer service, business operations, QuickBooks, recordkeeping, financial reporting, and accounts payable. Works closely with multiple levels of an organization to achieve common goals. Spearheads initiatives to improve internal processes and implement new systems to enhance efficiency. A dedicated producer who makes positive contributions toward the lasting success of an organization.
Overview
2020
2020
years of professional experience
Work History
Logistics Coordinator
Cardoza Transport LLC
2021 - 2024
- Coordinated logistics operations to optimize transportation processes and reduce delays.
- Managed inventory levels, ensuring accuracy and timely replenishment of stock.
- Developed and implemented procedures for improved shipment tracking and monitoring.
- Collaborated with suppliers to negotiate favorable shipping terms and conditions.
- Oversaw documentation accuracy for shipments, minimizing errors and compliance issues.
- Monitored shipment status to proactively resolve issues before impacting delivery timelines or customer satisfaction levels.
- Resolved billing discrepancies by liaising with accounting department personnel, ensuring accuracy in financial reporting related to shipping activities.
- Partnered with representatives from different carriers to arrange materials shipments.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Reviewed paperwork to determine priorities and set schedules.
- Developed and maintained relationships with shipping vendors to achieve reliable delivery of orders and boost rapport.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Maintained detailed records of all shipments, ensuring proper documentation for audits and compliance purposes.
- Streamlined communication between departments, ensuring seamless logistics operations.
- Partnered with customs brokers to expedite import/export processes while adhering to regulatory requirements.
Customer Service Representative/Logistics
MAUSER PACKAGING SOLUTIONS
01.2018 - 01.2020
- Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members. Coordinated office activities and operations to secure efficiency and compliance with company policies. Elevated productivity initiatives and managed presidential calendar, including coordinating itineraries and scheduling appointments. Liaised with customers, addressed inquiries, handled meeting requests, and answered billing questions to provide outstanding customer care. Managed daily operations within main office by supporting continuous delivery of excellent services and care. Improved operational efficiencies, managing work requests, new orders, pricing, and changes while coordinating logistics to verify delivery dates. Automated office operations, managing client correspondence, payment scheduling, record tracking, and data communications.
- Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
- Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
Accounts Payable
Mauser Packaging Solutions
2018 - 01.2018
- Completed payments and controls expenses by receiving, processing, verifying, and reconciling invoices. Reconciled processed work by verifying entries and comparing system reports to balances. Charged expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries. Paid vendors by monitoring discount opportunities; verified federal identification numbers; scheduled and prepared checks; resolved purchase order, contract, invoice, or payment discrepancies and documentation; ensured credit was received for outstanding memos; and issued stop payments or purchase order amendments. Paid employees by receiving and verifying expense reports and requests for advances as well as preparing checks. Maintained accounting ledgers by verifying and posting account transactions. Verified vendor accounts by reconciling monthly statements and related transactions. Disbursed petty cash by recording entry and verifying documentation. Reported sales taxes by calculating requirements on paid invoices. Protected organization's value by keeping information confidential. Updated job knowledge by participating in educational opportunities. Accomplished accounting and organization mission by completing related results as needed.
- Reduced financial discrepancies by accurately processing invoices and journal entries with zero errors.
- Recognized by management for providing exceptional customer service.
Accounts Payable Manager
XAVIER FARM SERVICES, INC.
01.2017 - 01.2018
- Oversaw bookkeeping, accounting systems, and payroll by completing data entry with accuracy and efficiency. Compiled financial data, including compliant ledger and journal records. Calculated and verified all figures, calculations, and documents. Calculated aggregate figures, corrected problems, and generated physical payments and digital payments, ultimately obtaining approvals from controller. Utilized QuickBooks to enter financial data and compile reports.
- Assessed data and information for accuracy, verifying check entries, calculations, and billing codes.
- Concurrent
Manicurist
SELF-EMPLOYED
01.2004 - 01.2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations. Improved operations by working with team members and customers to find workable solutions. Improved customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Concurrent
Education
Associate of Science - Administration of Justice
MODESTO JUNIOR COLLEGE
Modesto, California01.2018
Manicurist License - undefined
ADRIAN'S COLLEGE OF BEAUTY TURLOCK
Turlock, California01.2004
Skills
- Problem-solving
- Logistics analysis
- Customer service
- Account management
- Client relations
- Data entry
Timeline
Customer Service Representative/Logistics
MAUSER PACKAGING SOLUTIONS
01.2018 - 01.2020
Accounts Payable Manager
XAVIER FARM SERVICES, INC.
01.2017 - 01.2018
Manicurist
SELF-EMPLOYED
01.2004 - 01.2018
Manicurist License - undefined
ADRIAN'S COLLEGE OF BEAUTY TURLOCK
Logistics Coordinator
Cardoza Transport LLC
2021 - 2024
Accounts Payable
Mauser Packaging Solutions
2018 - 01.2018
Associate of Science - Administration of Justice
MODESTO JUNIOR COLLEGE
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