Amber Cargill

Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.

• Maintained proper temperatures during storage, cooking and serving.
• Served specific diets with IDDSI restrictions. (International Dysphasia Diet Standard Initiative)
• Made food according to standard recipes with requested changes for customer satisfaction.
• Prepared and served various food and drink items to customer specifications in fast-paced environments.
• Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
• Greeted customers at counter to fulfill requests and answer questions.
• Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
• Prepared components for foods such as soups, entrees and side dishes.
• Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
• Developed and maintained positive relationships with customers to enhance service.
• Set up and broke down food service lines quickly to maintain service flow.

• Communicated repair needs to maintenance staff.
• Managed laundry sorting, washing, drying, and ironing.
• Worked with front desk to respond promptly to all guest requests.
• Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
• Completed financial tasks by estimating costs and preparing and managing budgets.
• Adhered to safety protocols by enforcing proper equipment usage.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
• Addressed customer feedback and complaints to maximize satisfaction.
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• Implemented daily, weekly and monthly cleaning routines for staff to follow.
• Placed orders for housekeeping supplies and guest toiletries.
• Trained and mentored new staff on cleaning and safety protocols.
• Conducted regular audits of public spaces and staff work areas to maximize quality control.
• Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
• Scheduled and prioritized tasks to staff, overseeing work completion.
• Increased employee performance through effective supervision and training.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Evaluated employee performance and recommended promotions, transfers and dismissals.
• Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Completed schedules, shift reports, and other business documentation.
• Trained and mentored all new personnel to maximize quality of service and performance.