Summary
Overview
Work History
Education
Skills
References
Timeline
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Amber Carie

Lebanon,IN

Summary

A hardworking and reliable individual, focused on going above and beyond to support the team and serve customers. Trained in the medical field and offering top-notch communication, motivated to continue to learn and grow within a company.

Overview

20
20
years of professional experience

Work History

Career Coordinator

The ARC of Boone County
Lebanon, IN
08.2023 - Current
  • Developed partnerships with local businesses to connect students with potential employers.
  • Collaborated with academic advisors to ensure appropriate course selection based on career aspirations.
  • Researched relevant grants available for funding student internships or additional programming initiatives.
  • Conducted research on industry trends, labor markets, and emerging occupations.
  • Coordinated career events such as job fairs and workshops.

Certified Medical Assistant

Riggs Community Health Center
Lebanon , IN
02.2022 - 06.2023
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
  • Obtained, recorded and reported patient vital signs for medication administration.
  • Safely and accurately prepared all medications and sterilized products by using proper techniques, calculations and standards of precautions.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.

Certified Medical Assistant

Optum
Lebanon, IN
09.2021 - 01.2022
  • Organized charts, documents and supplies to maintain team productivity.
  • Interviewed patients to verify information, record medical history and confirm purpose of visit.
  • Educated patients about medications, procedures and physician's instructions.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Completed basic physical assessments of clinic patients to provide optimal care.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
  • Collaborated with radiologists, sonographers and other healthcare team members to streamline patient care.
  • Contacted insurance carriers to obtain authorizations, notifications and pre-certifications for patients.

Medical Office Receptionist

Witham Memorial Hospital
Lebanon, IN
11.2018 - 09.2021
  • Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments.
  • Welcomed patients, pharmaceutical reps, and other visitors to doctor's office.
  • Prepared for next day's patients by pulling charts and making confirmation calls.
  • Took patient information and scanned into EMR, ensuring accurate records and patient authorizations.
  • Verified patient demographic data, forms, and insurance information.
  • Scheduled and managed appointments and reduced no-shows by proactively confirming appointments.
  • Pulled correct medical charts for doctor based on schedule of patients to be seen.
  • Safeguarded confidentiality of patient information by consistently following patient protection standards.
  • Meter downloads and A1C downloads

Senior PTCB

Walgreens Pharmacy
Lebanon, IN
12.2013 - 11.2018
  • Ordered, organized, and rotated supplies.
  • Guided visitors to staff members and business locations with warm, personable approach.
  • Kept inventory levels optimized and supplies organized for forecasted demands.
  • Worked with Pharmacist to address problems such as Insurance rejections and Patient complaints.
  • AC Collaborated well with team members to carry out daily assignments and achieve team targets.
  • Filed records to keep system efficient and information organized.
  • Managed communications between team members, customers and vendors to keep operations efficient and successful.
  • Received and routed incoming mail, packages, and deliveries.
  • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
  • Scheduled staff Reviewed applications and forwards to Pharmacy Manager for further review.

Shift Lead

Family Video
Sullivan, IN
04.2011 - 07.2012
  • Managed daily operations during shift, with total awareness of activities of employees and customers.
  • Offered guests and staff safe environment by strictly enforcing company rules.
  • Prepared reports detailing shift activities to keep management looped in on shift operations.
  • Implemented solutions or resolved credit issues with customers.
  • Guided staff in absence of their direct supervisors.
  • Promoted available products and services and invited players to come to special events.
  • Maintained awareness of customer activities good relations with high-value customers.
  • Oversaw monetary transactions, including processing payments and forms to record and pay off bets.
  • Trained employees to provide prompt and courteous service to each guest during their stay.
  • Ordered, organized, and rotated supplies.
  • Consulted with customers to understand desires and suggest best products to meet needs.
  • Helped managers improve area operations by sharing customer feedback and contributing new ideas.

Manager-in-Training

Steak n Shake
Greenfield, IN
06.2008 - 11.2010
  • Coordinated and supervised activities of team members to consistently meet customers' needs
  • Oversaw daily operations with a practiced eye, focusing on efficiency, team collaboration and process improvements.
  • Worked with the finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
  • Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
  • Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers.
  • Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management.

Manager

McDonald's
Greenfield, IN
01.2006 - 07.2008
  • Maintained an onsite presence to ensure operations departments and teams met all company operational standards.
  • Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
  • Monitored and adjusted staff schedules based on business requirements.
  • Supported back office procedures, including hiring and employment processes.
  • Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures.
  • Held team members responsible for reaching company objectives and processes.
  • Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
  • Mentored many entry-level associates to achieve leadership positions and quickly became a leadership trainer for new store managers.
  • Resolved problems, provided open communication, and recommended discipline and terminations.
  • Increased employee job satisfaction with hands-on, motivational approaches.

Education

Certification - Medical Assisting

St. Vincent Training
Indianapolis, IN
09.2021

Certification - PTCB

Lincoln Trail College
Robinson, IL
05.2012

High School Diploma -

Greenfield Central High School
Greenfield, IN
05.2008

BBA - Business Administration

National University
La Jolla, CA

Skills

  • HIPAA compliance
  • Co-payment collection
  • Schedule patients
  • Manage operations
  • Problem-solving
  • Multitasking
  • Employee training
  • Manage schedules
  • Verbal communication
  • Attention to detail
  • Accounts payable
  • Cash-handling
  • Data Entry
  • Organized
  • Customer satisfaction
  • Administer Medication/Vaccines
  • Hiring
  • Insurance
  • Inventory
  • Team building
  • Leadership
  • Payroll
  • Performance reviews
  • Meter and A1C downloads
  • Workforce Management
  • Marketing promotions
  • Decision-making
  • Back office operations

References

References available upon request.

Timeline

Career Coordinator

The ARC of Boone County
08.2023 - Current

Certified Medical Assistant

Riggs Community Health Center
02.2022 - 06.2023

Certified Medical Assistant

Optum
09.2021 - 01.2022

Medical Office Receptionist

Witham Memorial Hospital
11.2018 - 09.2021

Senior PTCB

Walgreens Pharmacy
12.2013 - 11.2018

Shift Lead

Family Video
04.2011 - 07.2012

Manager-in-Training

Steak n Shake
06.2008 - 11.2010

Manager

McDonald's
01.2006 - 07.2008

Certification - Medical Assisting

St. Vincent Training

Certification - PTCB

Lincoln Trail College

High School Diploma -

Greenfield Central High School

BBA - Business Administration

National University

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