Amber Carlisle
Montgomery,AL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Jim Massey's Cleaners
Montgomery, AL
10.2014 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05-2013
Skills
- Customer Relations
- Microsoft Outlook
- Payment Processing
- Active Listening
- Problem-solving abilities
- Complaint Handling
- Professional telephone demeanor
- Order Processing
- Grammar
- Adaptive team player
- Tactful and diplomatic
- Follow-up skills
- Documentation
- Microsoft Office expertise
- Credit card payment processing
- Microsoft PowerPoint
- Microsoft Excel
- Customer Service
- Account updating
- Call Management
- Appointment Scheduling
- Reading Comprehension
Timeline
Customer Service Representative
Jim Massey's Cleaners
10.2014 - Current
High School Diploma -
Jefferson Davis High School
Similar Profiles
Joshua UrrutiaJoshua Urrutia
Parts Manager at Massey's Truck & Tank RepairParts Manager at Massey's Truck & Tank Repair
Markayla ReeseMarkayla Reese
Night Shift Manager at Massey's PizzaNight Shift Manager at Massey's Pizza
Elizabeth WilkinsonElizabeth Wilkinson
Sales Associate at Massey's Professional OutfittersSales Associate at Massey's Professional Outfitters