Amber Carrigan

I accurately and efficiently assist veterans and providers in understanding medical claim and payment status, ensuring eligibility for reimbursement, and processing changes and updates regarding claims submitted for reimbursement. We also provide a 72-hour notification hotline to support the Centralized Authorization Emergency Care (CAEC) program for the VA to begin the crucial coordination of care for veterans seeking emergency treatment at community hospitals.

• Developed strong communication and organizational skills through working on group projects.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.

• I responded to more than 100 customer service inquiries, including a large percentage of self-service calls
• Responded to a large number of calls related to product and service inquiries (e.g., technical support, warranty claims, sales, etc.)
• Handled an average of 25 escalations per day, engaging with customers in a friendly, courteous, and professional manner

• Handled customer inquiries, answered questions, and resolved problems in a timely manner
• Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
• Created a new customer database by entering customer information into a database