Amber Carroll
New Braunfels,TX
Summary
Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Community Liaison Specialist /Clinic LVN
Halcyon Home
Austin, Texas
04.2018 - Current
- Network with local organizations, leaders and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Assist patients process from post-acute care to home for home health, palliative or hospice services. Field phone calls, answer questions and inquiries regarding community resources and our different service lines we offer.
- Meet and/or exceed referral admission goals.
- Provide in home skilled nursing care to patients on a PRN basis by conducting patient assessments, implementing coordination of care, administration of prescribed medication and/or treatments.
- Communicate with other team nurses, therapist and clinical managers regarding clinical findings outside normal parameters or concerns.
- Accurately document charting regarding patient care.
- Health promotion, teaching and training of family members/caregivers.
Community Liaison Specialist
Interim Home Health Care
New Braunfels, TX
09.2014 - 04.2018
- Increase awareness of Interim Healthcare through preparing and conducting presentation of services to discharge planners, physicians, hospitals, rehabilitation hospitals, long-term acute care facilities and other organizations where prospective clients might be reached.
- Prepare and implement sales plan for profitable growth by establishing and maintaining contact with referral sources.
- Oversee transition of referral by working in conjunction with coworkers, ending 2017 with a 98.9% conversion rate. Medicare census when started with Interim was 5, with ending census for 2017 for New Braunfels office of 248.
- Assist/train fellow teammate with developing area of sales by teaching Interim programs.
Director of Healthcare Services
Interim Home Health Care
New Braunfels, TX
01.2017 - 03.2018
- Planned, coordinated, and managed the day-to-day operations of the healthcare facility.
- Directed staff recruitment and training initiatives to create a qualified workforce.
- Ensured compliance with applicable laws, regulations, and standards for healthcare services.
- Coordinated with medical staff to develop clinical protocols for diagnosis and treatment plans.
- Collaborated with other senior leaders across the organization to align goals and objectives.
- Maintained effective communication between all departments within the organization.
- Facilitated meetings between senior management teams as needed for decision making purposes.
- Led team building activities designed to improve morale among employees at all levels of the organization.
- Monitored department budget to prepare accurate reports about findings.
Home Health Liaison
Hill Country Home Health
New Braunfels, Texas
04.2009 - 09.2014
- Provided education to referral resources, patients, families and caregivers regarding home care services and programs.
- Assisted patients in process of facility discharge to start of care on home health services.
- Identified needs and solutions for customer, creating exceptional customer satisfaction.
LVN - Tier 3
Baptist Health Systems
San Antonio, Texas
01.2003 - 10.2007
- Perform complete and accurate nursing assessment on assigned patients. Identified changes in patient condition and reported to physician. Report assessment and care details to primary nurse before admitting next patient.
- Performed and legibly documented nursing care according to patient needs in a competent and timely manner.
- Documented medications given per physician order, and responses as appropriate.
- Assisted with discharges and/or transferring patients.
- Started as Tier 1, attended classes to obtain Tier 3 status, allowing greater responsibilities by administering narcotics, diuretics, and cardiac medications intravenously. Discontinued PICC lines from patient.
- Trained newly hired LVN’s, assisted with orientation process of new RN’s & LVN’s.
- Assisted RN’s with administering blood and blood products.
Education
Certificate of Vocational Nursing - Licensed Vocational Nursing
St. Philips College
San Antonio, TX12.2020
Skills
- Marketing Strategies
- Adaptability
- Problem-solving abilities
- Attention to Detail
- Effective Communication
- Reliability
- Task Prioritization
- Teamwork and Collaboration
Timeline
Community Liaison Specialist /Clinic LVN
Halcyon Home
04.2018 - Current
Director of Healthcare Services
Interim Home Health Care
01.2017 - 03.2018
Community Liaison Specialist
Interim Home Health Care
09.2014 - 04.2018
Home Health Liaison
Hill Country Home Health
04.2009 - 09.2014
LVN - Tier 3
Baptist Health Systems
01.2003 - 10.2007
Certificate of Vocational Nursing - Licensed Vocational Nursing
St. Philips College
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