Amber Carter
Goose Creek
Summary
I'm offering a strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environments. Bringing ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in this customer service role. I've developed exceptional customer relations and communication skills in fast-paced environments, seeking to transition into a new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to a new role in a dynamic setting.
Overview
5
5
years of professional experience
Work History
Attendant
Time To Shine Car Wash
10.2024 - Current
- Customer service.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
Teacher
Academy for Little People
04.2024 - 08.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
Customer Service Associate
Dollar General
11.2022 - 03.2023
- Money Management
- Stocking/ Organizing
- Customer service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Sandwich Artist
SUBWAY®Restaurants
09.2020 - 04.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
HS Diploma -
Penn Foster
Scranton, Pennsylvania03.2024
Skills
- Microsoft Office
- Customer Service
- Organization and Filing
- Attention to detail
- Multitasking
- Communication
- Answering phones
- Adaptability
- Safety compliance
- Reliability and punctuality
- Cleanliness and hygiene
- Supply restocking
- Record keeping
- Customer request handling
- Cash handling experience
- Excellent communication
- Organization
- Decision-making
- Order processing
- Sales techniques
- Data-driven instruction
- Professionalism
- Safety protocols
- Customer interaction
- Reliability
- Problem-solving abilities
- Teamwork
- Written communication
- Task prioritization
- Inventory and supply
- Team collaboration
- Time management
- Effective communication
- Employee training
- Strong work ethic
- Safety awareness
- Housekeeping
Timeline
Attendant
Time To Shine Car Wash
10.2024 - Current
Teacher
Academy for Little People
04.2024 - 08.2024
Customer Service Associate
Dollar General
11.2022 - 03.2023
Sandwich Artist
SUBWAY®Restaurants
09.2020 - 04.2021
HS Diploma -
Penn Foster
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