Amber Carter
Goose Creek
Summary
I'm offering a strong foundation in communication and problem-solving, eager to learn and thrive in customer-focused environments. Bringing ability to quickly grasp new concepts and adapt to various customer service situations, ensuring smooth and effective interactions. Ready to use and develop interpersonal and problem-solving skills in this customer service role. I've developed exceptional customer relations and communication skills in fast-paced environments, seeking to transition into a new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to a new role in a dynamic setting.
Overview
5
5
years of professional experience
Work History
Attendant
Time To Shine Car Wash
10.2024 - Current
- Customer service.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members.
- Adhered to all safety protocols, reducing the risk of accidents and injuries on site.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Achieved customer satisfaction by providing high-quality professional service.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
Teacher
Academy for Little People
04.2024 - 08.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Utilized data-driven instruction to tailor lessons for improved academic performance.
Customer Service Associate
Dollar General
11.2022 - 03.2023
- Money Management
- Stocking/ Organizing
- Customer service
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Sandwich Artist
SUBWAY®Restaurants
09.2020 - 04.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
Education
HS Diploma -
Penn Foster
Scranton, Pennsylvania03.2024
Skills
- Microsoft Office
- Customer Service
- Organization and Filing
- Attention to detail
- Multitasking
- Communication
- Answering phones
- Adaptability
- Safety compliance
- Reliability and punctuality
- Cleanliness and hygiene
- Supply restocking
- Record keeping
- Customer request handling
- Cash handling experience
- Excellent communication
- Organization
- Decision-making
- Order processing
- Sales techniques
- Data-driven instruction
- Professionalism
- Safety protocols
- Customer interaction
- Reliability
- Problem-solving abilities
- Teamwork
- Written communication
- Task prioritization
- Inventory and supply
- Team collaboration
- Time management
- Effective communication
- Employee training
- Strong work ethic
- Safety awareness
- Housekeeping
Timeline
Attendant
Time To Shine Car Wash
10.2024 - Current
Teacher
Academy for Little People
04.2024 - 08.2024
Customer Service Associate
Dollar General
11.2022 - 03.2023
Sandwich Artist
SUBWAY®Restaurants
09.2020 - 04.2021
HS Diploma -
Penn Foster
Similar Profiles
Uriah SingletonUriah Singleton
Vehicle Service Attendant at Time To Shine Car WashVehicle Service Attendant at Time To Shine Car Wash
Michael PicklerMichael Pickler
Assistant Manager of Operations at Time To Shine Car WashAssistant Manager of Operations at Time To Shine Car Wash
Jaxson ParkerJaxson Parker
Sales Associate at Time To Shine Car WashSales Associate at Time To Shine Car Wash