Amber Casella
Lyons,GA
Summary
Driven professional with extensive experience in material handling and customer service, notably at Wayfair. Excelled in warehouse operations, enhancing productivity through effective use of equipment and teamwork. Demonstrated exceptional attention to detail and a positive attitude, significantly improving client satisfaction and operational efficiency.
Overview
10
10
years of professional experience
Work History
Material Handler
Wayfair
Port Wentworth, GA
04.2022 - 09.2024
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Performed cycle counts and inventory control to accurately track product levels.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
Medical Transportation Driver
G&A Transportation
Lyons, GA
01.2015 - 02.2022
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and Language.
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Boosted company reputation through exceptional customer service skills and empathetic care towards patients and their families.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
- Streamlined communication with dispatchers, promptly addressing any changes or issues related to the transportation schedule.
- Assisted in reducing wait times for patients, coordinating with healthcare facilities for prompt pick-up and drop-off schedules.
- Ensured proper functioning of on-board medical equipment, maintaining a secure and reliable environment for patients during transport.
- Achieved daily preparation for vehicle inspections prior to travel.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Moved patients up and down inclines and stairs safely using wheelchairs and gurneys.
- Reported to healthcare workers for following days' pickups and further instructions along with directions to facilities.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Assisted handicapped customers to safely complete transfers between van and facility.
Education
Bachelor - Business Administration And Management
Strayer University
Skills
Material Handling
Loading and unloading
Order Picking
Positive Attitude
Workplace Cleanliness
Heavy Lifting
Package handling
Warehouse Operations
Attention to Detail
Shipping and receiving
Materials handling and transport
Teamwork and Collaboration
Customer Service
Equipment safety
Warehouse Safety
Truck loading and unloading
Pallet Jack Operation
Material packaging
Warehouse Organization
Material Identification
Assembly and production
Timeline
Material Handler
Wayfair
04.2022 - 09.2024
Medical Transportation Driver
G&A Transportation
01.2015 - 02.2022
Bachelor - Business Administration And Management
Strayer University