Amber Cason
Warsaw,IN
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Murphy USA
Warsaw, IN
03.2024 - Current
- Followed proper opening/closing procedures for cashier station security.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Scanned items accurately, preventing pricing discrepancies or errors.
- Processed various forms of payment including credit cards and cash.
- Counted and balanced cashier drawers.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained clean and organized work area for efficient operations.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
- Built and maintained productive relationships with employees.
- Implemented loss prevention strategies through vigilance at the register area.
- Promoted sale items and special offers to increase revenue opportunities.
- Welcomed customers, offering assistance to help find store items.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered phone calls to assist customers with questions and orders.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Collaborated with team members to address customer concerns or requests.
- Bagged purchases appropriately to protect merchandise from damage.
- Managed cash drawer, balancing daily receipts and deposits.
- Trained new cashiers on register procedures, policies, and best practices.
- Resolved transaction disputes in a professional manner while maintaining rapport with customers.
- Assisted with stocking shelves when needed ensuring a seamless shopping experience.
- Handled customer complaints professionally escalating issues when necessary.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained work area and kept cash drawer organized.
- Counted inventory regularly to ensure adequate stock levels on shelves.
- Assisted customers with item location and price inquiries.
- Handled returns and exchanges according to company policies.
- Maintained current knowledge of store promotions to highlight sales to customers.
Assembler
Digger Specialties
Bremen, IN
03.2017 - 03.2021
- Implemented lean manufacturing principles to increase efficiency.
- Communicated effectively with upper management regarding operations status.
- Trained and developed new team members on operating procedures.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Analyzed production data to identify areas of improvement or optimization.
- Prepared daily production reports and tracked performance metrics.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Collaborated with cross-functional teams to achieve project deadlines.
- Set up and adjusted machines and equipment to produce pre-determined results.
- Monitored quality control measures and resolved production issues.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Conferred with management and subordinates to resolve problems or complaints.
- Observed and monitored utilization of equipment.7
- Monitored inventory levels throughout the shift.
- Performed minor repairs on broken or malfunctioning machinery.
- Followed written instructions regarding product assembly processes.
- Collaborated with team members to meet tight deadlines while maintaining high-quality standards.
- Adhered strictly to established safety protocols when operating equipment.
- Packaged completed products according to customer specifications.
- Conducted quality control checks on all outgoing items prior to shipment.
- Operated machinery to fabricate and assemble product components.
- Communicated effectively with supervisors regarding job progress and safety issues.
- Trained new staff members on proper machine operation techniques.
- Repaired defective parts using hand tools, power tools, welding equipment.
- Assisted in the troubleshooting of production line equipment malfunctions.
- Inspected finished products for defects or flaws.
- Identified potential process improvements that could increase efficiency and productivity.
- Performed daily maintenance of assembly machines and tooling.
- Maintained a clean and safe work area in accordance with OSHA standards.
- Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
- Sorted and packaged products to prepare for processing or shipment.
Assistant Store Manager
Dollar General
South Bend, IN
Education
Bachelor of Science - Psychology
Indiana Tech
Ft Wayne, IN01-2027
Skills
- Store Organization
- Department Oversight
- Loss Prevention
- Records Management
Affiliations
- I enjoy volunteering and fostering at local animal shelters.
- I enjoy reading novels.
- I volunteer with my church youth group.
Certification
- I am working toward my bachelors and ultimately my doctorate in psychology.
- I am currently enrolled in a business management class.
References
References available upon request.
Timeline
Cashier
Murphy USA
03.2024 - Current
Assembler
Digger Specialties
03.2017 - 03.2021
Assistant Store Manager
Dollar General
Bachelor of Science - Psychology
Indiana Tech