Amber Casson
Owensboro,KY
Summary
Accomplished Patient Registration Representative with a proven track record at Owensboro Health Regional Hospital, showcasing expertise in insurance verification and exceptional patient relations. Leveraged strong interpersonal skills and HIPAA compliance knowledge to enhance patient satisfaction and privacy. Demonstrated a commitment to professionalism, achieving efficient service delivery and fostering teamwork in high-volume settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Registration Representative
Owensboro Health Regional Hospital
03.2024 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Maintained patient confidentiality by adhering to HIPAA regulations and securing sensitive information.
- Followed up on missed appointments with patients to reschedule and promote continuity of care.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
Patient Care Technician
Genesis HealthCare
01.2022 - 03.2024
- Operated electronic health record systems to efficiently document patient information and manage care plans.
- Utilized vital signs monitoring equipment to measure and record patients' blood pressure, temperature, and heart rate.
- Demonstrated effective communication skills to coordinate with healthcare team and provide compassionate patient support.
- Prepared and maintained patient rooms by ensuring cleanliness, orderliness, and availability of necessary supplies.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Sales Associate
Southern Outdoors
01.2020 - 01.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Mclean County Highschool
Calhoun, KY05.2023
Skills
- Insurance verification
- Payment collection
- Patient confidentiality
- Patient relations
- Appointment scheduling
- Professionalism and ethics
- Electronic recordkeeping
- Medical terminology
- Healthcare industry
- Strong interpersonal skills
- HIPAA compliance
- Time management
- Computer proficiency
- Customer service
- Collaboration and teamwork
- Insurance authorizations
- Medical report preparation
- Critical thinking
- Organization and time management
- Patient data abstracts
- Cash handling
- Invoice processing
- Heartsaver first aid (first aid)
- Heartsaver CPR AED
- BLS certified
Certification
CPR
BLS
Timeline
Patient Registration Representative
Owensboro Health Regional Hospital
03.2024 - Current
Patient Care Technician
Genesis HealthCare
01.2022 - 03.2024
Sales Associate
Southern Outdoors
01.2020 - 01.2023
CPR
BLS
Mclean County Highschool
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