Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Castellon

Cushing

Summary

Reliable and organized professional with experience keeping office operations running smoothly. Skilled at managing schedules, handling emails and documents, and staying on top of day-to-day tasks. Known for clear communication, staying calm under pressure, and juggling multiple responsibilities without missing a beat. Comfortable working in fast-paced environments and always ready to jump in where needed

Overview

14
14
years of professional experience

Work History

Secretary

Cimarron Correctional Facility
11.2023 - Current
  • Acted as the primary point of contact between the warden’s office and multiple departments, ensuring timely communication and coordination.
  • Maintained the Warden’s calendar and schedule, avoiding scheduling conflicts and ensuring punctuality.
  • Maintained confidentiality in handling sensitive inmate and staff information.
  • Act as a liaison between the facility, CoreCivic Legal Department, external attorneys, and internal records personnel to ensure seamless and timely delivery of legal documents and records.
  • Compile and manage legal documentation in response to subpoenas, court orders, and legal inquiries, working closely with CoreCivic attorneys and facility leadership.
  • Collaborate with FSC IT as the on-site IT liaison, assisting in technical troubleshooting, software updates, and system improvements.

HR Clerk

Cimarron Correctional Facility
06.2023 - 11.2023
  • Collect and verify timekeeping information for all employees. Enter employee payroll data into Kronos/Telestaff.
  • Answer employees' questions and concerns regarding payroll.
  • Use payroll software to run reports accurately and efficiently.
  • Process termination payouts.
  • Efficiently maintaining and updating payroll records.
  • Investigate and resolve payroll discrepancies.
  • Built and maintained confidential employee files in compliance with facility policies.
  • Processed new hire paperwork, background checks, and clearance documentation for correctional staff and contractors.
  • Assisted in the recruitment process, including applicant tracking, and interview scheduling
  • Handled employee inquiries regarding benefits, leave balances, and facility HR policies

Office Manager

C&s Plumbing
06.2021 - 03.2023
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.

Secretary

Cushing Chamber Of Commerce
01.2020 - 06.2021
  • Managed scheduling and calendar coordination for executives to optimize time efficiency.
  • Organized and maintained filing systems
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Facilitated communication between departments, enhancing collaboration and information flow.
  • Prepared meeting agendas and minutes, promoting clarity in discussions and decisions made.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Training Manager

Oncue Express
12.2018 - 12.2020
  • Conducted needs assessments to identify training gaps and opportunities for improvement.
  • Collaborated with department heads to align training initiatives with organizational goals.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.
  • Trained new hires to perform cross-training exercises with experienced workers.

Restaurant Manager

antiques n more
04.2018 - 11.2018
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Skillfully interacted with external vendors to obtain the best quality in pricing and product.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Prepared for and executed new menu implementations.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.

Phlebotomist

Stillwater plasma center
07.2014 - 10.2015
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
  • Spoke with patient to gather information for lab records, reduce their fear or anxiety, and optimize their cooperation.
  • Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
  • Validated blood and specimen collection orders, alerting nurses or physicians of discrepancies between order and nursing station logs.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Accurately labeled vacutainer tubes with patient name, date and time of collection.
  • Accurately recorded and reported test results according to established procedures.
  • Reviewed documentation for compliance with requirements and accuracy of information.

Medical Records Clerk

Variety care
06.2013 - 06.2014
  • Cooperated and communicated effectively with physicians to ensure client satisfaction and compliance with set standards.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Managed patient records ensuring compliance with HIPAA regulations.

Teller

IBC Bank
03.2012 - 03.2013
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Collected member loan payments.
  • Handled various accounting transactions.
  • Sold cashier's checks, traveler's checks and money orders.
  • Advised clients on mortgage, educational and personal loans.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Maintained a teller drawer to perform bank transactions.
  • Coordinated daily cash reconciliation at a high-volume location.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Maintained friendly and professional customer interactions.
  • Provided a high level of customer service through a friendly approach, strong professionalism and timely assistance with customer transactions.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Organized, stocked and maintained the teller window area.

Education

GED -

Stillwater High School
Stillwater, OK
2010

Skills

  • Verbal and written communication
  • Strong work ethic
  • Office administration
  • Natural leader
  • Inventory control and record keeping
  • Passion for customer satisfaction
  • Service-oriented
  • Results-oriented
  • File management
  • Staff management
  • Conflict resolution techniques
  • Teamwork and collaboration
  • Customer service
  • Workload prioritization
  • Strong organizational skills
  • Team player attitude
  • Discretion and confidentiality

Timeline

Secretary

Cimarron Correctional Facility
11.2023 - Current

HR Clerk

Cimarron Correctional Facility
06.2023 - 11.2023

Office Manager

C&s Plumbing
06.2021 - 03.2023

Secretary

Cushing Chamber Of Commerce
01.2020 - 06.2021

Training Manager

Oncue Express
12.2018 - 12.2020

Restaurant Manager

antiques n more
04.2018 - 11.2018

Phlebotomist

Stillwater plasma center
07.2014 - 10.2015

Medical Records Clerk

Variety care
06.2013 - 06.2014

Teller

IBC Bank
03.2012 - 03.2013

GED -

Stillwater High School

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