Amber Castillo
Riverside,California
Summary
Skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
08.2021 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained regular and consistent attendance and punctuality.
- Proved successful working within tight deadlines and a fast-paced environment.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Conducted regular quality control checks to uphold highest standards of food and beverage service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Receptionist
Studio 700 Salon and Spa
08.2016 - 08.2021
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Organized, maintained and updated scheduling information in computer databases.
- Strengthened communication skills through regular interactions with others.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Answered phone promptly and directed incoming calls.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Bachelor of Science - Nursing
California Baptist University
Riverside, CA12-2025
Skills
- Cash handling
- Opening and closing duties
- Cleanliness
- Exceptional customer service
- Problem-solving
- Safe food handling
- Multitasking and organization
- Clear communication
Accomplishments
- Recognized as employee of the quarter
Certification
- Certified Nursing Assistant (CNA)
- Basic Life Support Certification (BLS)
- First Aid Certification
Timeline
Barista
Starbucks
08.2021 - Current
Receptionist
Studio 700 Salon and Spa
08.2016 - 08.2021
Bachelor of Science - Nursing
California Baptist University