Summary
Overview
Work History
Education
Skills
Employee/Personal References
Timeline
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Amber Castrorena

TEMPE,AZ

Summary

I am a professional and well-grounded office team member with superior clerical skills. Successful at satisfying client needs while meeting and exceeding business objectives. I have the ability to smoothly handle all types of administrative tasks, including coordinating mail, records and scheduling client appointments. I smoothly coordinate teams and supplies to accomplish daily office goals. I have an excellent ability to complete tasks accurately despite interruptions and competing demands.

I am respectful and well-spoken with team members, managers and clients. I am able to communicate with Spanish speaking clients. I am hard working and give 100% at anything I do. I learn very quickly.

Overview

24
24
years of professional experience

Work History

Office Coordinator

Castorena Repairs
Tempe, AZ
10.2003 - Current
  • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines
  • Developed and implemented successful customer relations strategies, opening up communication and dramatically increasing satisfaction scores
  • Guided team members to minimize delays and maintain high-quality daily production
  • Supported internal team members with project knowledge, operational support and exemplary customer service
  • Monitored vendors to maintain competitive pricing and efficient deliveries
  • Cleaned and organized office areas to keep team members efficient and on-task
  • Supported clerical needs of multiple projects, including taking messages, scanning documents and routing business correspondence
  • Language interpreter for Spanish speaking clients
  • Keeping office clean and organized

Personal Assistant

Shrieners
Phoenix, Scottsdale, AZ
01.2001 - 11.2005
  • Call clients to schedule new appointments or arrange current appointments Assist with Payroll and minor bookkeeping tasks Create invoices and process customer payments Work with clients to develop payment plans assist customers with problems and questions Over the phone construction estimates prepare deposits and reconcile bank statements inventory of construction supplies place orders for equipment and specific material / verify orders when picked up Private Family client In home Nanny, Organize family schedules Help children complete homework assignments and school projects organize activities that enhance children's physical, emotional and social well-being stay current on toy and child-related recalls and safety warnings encourage children to be understanding of and patient with others coordinate field trips to local parks, fire stations, and zoos engage with children on an individual basis to build positive relationships with them closely monitor children's play activities to verify safety safely transport children to and from school, medical appointments, and extra-curricular activities Work related references Ashley Grega 505-615-4179 Pam Morgestern 602-361-7058 Linda Ayla 480-296-5294

PSE 1 Interviewer

Department Of Economic Security
Phoenix, AZ
08.2016 - 08.2017
  • Helped customers open applications, update information and carry out range of routine actions
  • Upheld strict quality control policies and procedures during customer interactions
  • Executed on-time and under-budget project management on complex issues while updating customers on services
  • Executed on-time and under-budget project management on complex issues while updating customers on services
  • Managed multiple clients while leading and delegating job assignments, tracking project status, scheduling itineraries and resolving issues to maximize productivity
  • Language Translation for Spanish speaking clients

Education

Associates of Arts - Social Work

South Mountain Community College
2013

Certificate of Office Management -

2013

Bachelor of Science - Applied Human Behavior

Northern Arizona University
Flagstaff, AZ
2019

Skills

  • Policies and Procedures
  • Records management
  • Meeting and event planning
  • Expense reduction
  • Written and oral communication
  • Computer system
  • Outstanding organization skills
  • Clerical
  • Oral communication
  • Contracts
  • Customer Service
  • Data entry
  • Event planning
  • Inventory
  • Microsoft Office
  • Office Management
  • Organization skills
  • Policies
  • Safety
  • Phone
  • Client relations
  • Public relations
  • Time management
  • Problem resolution
  • Team collaboration
  • Attention to detail
  • Client communication
  • Scheduling and calendar management
  • Customer assistance
  • Materials handling
  • Vehicle operation

Employee/Personal References

Employee References

Sandi Salcido- (480)278-9184

Sheena Stuard- (480)275-0370

Personal References

Valeria Benea (623)206-1299

Chelsea Weiss (775)223-3891

Timeline

PSE 1 Interviewer

Department Of Economic Security
08.2016 - 08.2017

Office Coordinator

Castorena Repairs
10.2003 - Current

Personal Assistant

Shrieners
01.2001 - 11.2005

Associates of Arts - Social Work

South Mountain Community College

Certificate of Office Management -

Bachelor of Science - Applied Human Behavior

Northern Arizona University

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Amber Castrorena