Summary
Overview
Work History
Education
Skills
Timeline
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Amber Channell

Zolfo Springs

Summary

Dynamic retail professional with proven expertise in customer service and relationship building at Walmart. Recognized for enhancing customer satisfaction through effective problem-solving and product knowledge. Demonstrated leadership as a Supervisor at Debris Tech, driving team productivity and ensuring compliance with safety protocols. Committed to delivering exceptional shopping experiences and fostering client loyalty.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Walmart
02.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Greeted customers and provided outstanding customer service.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
  • Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
  • Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.
  • Recommended alternative products or options when specific items were out of stock or unavailable.
  • Negotiated with retailers on behalf of clients to obtain best prices, ensuring clients received value for their money.
  • Increased client loyalty with personalized shopping experiences, ensuring their style and budget requirements were met.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Customer Service Representative

Circle K
11.2022 - 03.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Supervisor

Debris Tech
09.2022 - 11.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Education

GED -

South Florida State Collage
Bowling Green, FL
11.2023

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Customer engagement
  • Retail sales
  • Cash handling
  • Time management
  • Reliability and punctuality
  • Flexible schedule
  • Money handling
  • Product knowledge
  • Cash register operation
  • Relationship building
  • Phone etiquette
  • Decision-making
  • Planning and organization
  • Attention to detail
  • Training and mentoring
  • Staff management
  • Goal oriented
  • Cooking equipment operation

Timeline

Retail Sales Associate

Walmart
02.2024 - Current

Customer Service Representative

Circle K
11.2022 - 03.2023

Supervisor

Debris Tech
09.2022 - 11.2022

GED -

South Florida State Collage

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