Amber Chanthasena
Green Bay,WI
Summary
Resourceful Account Manager with excellent client oversight of over 10+ years, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
11
11
years of professional experience
Work History
Account Manager
NielsenIQ Brandbank
Appleton, WI
10.2021 - Current
- Foster strategic relationships with 250+ suppliers to deliver specific retailer projects 2 months ahead of plan and within allocated budget
- Exceed core revenue targets through retaining client subscriptions and generating new business pipelines
- Minimize planning process and delivery of products by approximately 2 business days through optimization of operational queries
- Renegotiate contracts with suppliers, reducing operational costs and growing revenue across portfolio in line with Nielsen Brandbank's business objectives
- Inspire achievement of set objectives by aligning supplier requirements with company solutions and uncovering opportunities to deliver good level of service
Retailer Support Executive
Nielsen Brandbank
Appleton, WI
03.2019 - Current
- Manage multiple multi-million-dollar projects from scope through to completion, with involvement in all phases of project lifecycle
- Implement best practices increasing project(s) completion while remaining within budget constraints
- Improve daily engagement with clients to determine project specifications, reducing number of complaints
- Plan process schedules and develop strategies to increase consistent on-time deliverables to customers per agreed timelines
- Developed and maintained courteous and effective working relationships
Senior Healthcare Advisor
United Healthcare
Green Bay, WI
03.2014 - 03.2019
- Transformed ineffective and problematic health sectors into high-efficiency, team-based department
- Delivered engaging sales presentations to clients, leveraging tools, reports, charts, and graphs to provide ongoing, at-a-glance summaries of each sales project’s status
- Maintained positive business and customer relationships through consistently monitoring feedback to maximize health delivery
- Instituted staff training, filled vacant positions, and created more positive, results-empowering team culture to achieve 100% success
Student Finance Specialist
Northeastern Wisconsin Technical College
Green Bay, WI
11.2012 - 01.2014
- Analyzed client requirements and recommended optimal products to exceed customer needs, boosting client satisfaction
- Liaised with more than 20 team members to accurately set project milestones, timelines, and budget, for on-time and successful delivery of project requirements
- Boosted teams’ productivity by about 40%, identifying and improving several inefficient operational processes
- Demonstrated leadership abilities by ensuring best practice procedures were consistently followed during process delivery, maximizing improvements
Education
Bachelor of Arts - Business Management
University of Concordia
12800 N Lake Shore Dr, Mequon, WI 5309712.2012
Skills
- Revenue Growth
- Qualifying Leads
- Persuasive Negotiations
- Customer Service
- Verbal and Written Communication
- Performance Evaluations
- Opportunity Identification
- Lead Generation
- Overcoming Objections
- Acquisition and Retention Strategies
- Account Management
- Teamwork and Collaboration
- CRM Software
- Strategic Account Planning
- Microsoft Office
- Time Management
- Business Development
- Account Verification
- Trade Requirements
- Corrective Actions
- Cost Reviewing
- Budgeting and Variance Analysis
- Financial Management and Reporting
- Renewal Opportunities
- Order Management
- Financial Recordkeeping
- New Business Opportunities
- New Account Creation
- Correspondence Writing
- Project Management
- Developing Partnerships
- Supplier Relations
- Issue Resolution
Timeline
Account Manager
NielsenIQ Brandbank
10.2021 - Current
Retailer Support Executive
Nielsen Brandbank
03.2019 - Current
Senior Healthcare Advisor
United Healthcare
03.2014 - 03.2019
Student Finance Specialist
Northeastern Wisconsin Technical College
11.2012 - 01.2014
Bachelor of Arts - Business Management
University of Concordia
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