Summary
Overview
Work History
Education
Skills
Timeline
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Amber Chapman

Beech Grove,TN

Summary

Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.

Overview

10
10
years of professional experience

Work History

Police Communications Dispatcher

Shelbyville Police Department
Shelbyville, TN
06.2019 - Current
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Managed over 50 calls per day.

Sales Manager

Tennessee Outdoor Furnace Company
Shelbyville, TN
01.2012 - 05.2019
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Maintained relationships with customers and found new customers by identifying needs and offering appropriate services.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Significantly increased sales and improved customer satisfaction.

Education

High School Diploma -

Marshall County High School
Lewisburg, TN
05.2008

Skills

  • Rapid Needs Assessment
  • NCIC Database
  • Law Enforcement Collaboration
  • Active Listening
  • Departmental Support
  • Data Systems Operation

Timeline

Police Communications Dispatcher

Shelbyville Police Department
06.2019 - Current

Sales Manager

Tennessee Outdoor Furnace Company
01.2012 - 05.2019

High School Diploma -

Marshall County High School

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Amber Chapman