Amber Chappell
Sandoval,IL
Summary
Organized, dependable and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail, minimal error percentage and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated with a work ethic to perform effectively in independent or team environments. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
The Village Of Junction City
07.2022 - Current
- Answered phone for residents of the town and/or business calls, and delivering messages to staff and greeting visitors that presented to the City Hall regarding city and/or utilities questions, concerns or assistance with bills.
- Restocked supplies and placed purchase orders to maintain adequate stock levels, as well as maintained City credit cards for purchases needed.
- Executed record filing system to improve document organization and daily management. In charge of all new and old resident documentation, fee's and deposits, whether it was to turn on new service, or disconnect and final a move out.
- Maintained entire town (residents) water, sewer and trash accounts, generated, printed and mailed residents water bills each month. Executed work orders and set up maintenance and resolution for leaks or City issues.
- Generated and mailed late as well as disconnect notices monthly.
- Collected residential utility payments, performed payment agreement contracts (if needed), managed monthly financial, banking and usage reports.
- Received and sorted incoming mail, made bank deposits, picked up bank payments to input.
- Maintained the City Hall, sweeping, mopping, waxing floors (pristine cleanliness) for residents and town rental contracts for events. Did also execute these contracts, as well as collected fees and deposits.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data. Performed a monthly closeout and billing report to turn into our auditor.
- Trained to become the Villages FOIA Officer, as well as OMA (Open Meeting Act certified) with certificates for both from Illinois Secretary Of State.
- Set up and disassembled for monthly board meetings.
Property Manager
Martin Property Rentals
01.2016 - 05.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants as well as collected rental payments in office, and/or sometimes home visits to collect amounts.
- Created and maintained original leases and renewal in a hardcopy format for property management office, maintaining files for each tenant.
- Entered in financials, such as expenses, receipts, monthly collections into Quickbooks.
ER Patient Processing
St. Mary's Good Samaritan Hospital
08.2011 - 01.2013
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy, as well as obtained mandatory signatures for HIPAA, consent for treatment and Medicare.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks. Knowledge of ICD-9 codes.
- Performed patient scheduling on occasion when filling in for front desk, lab and same day procedure. Performed and verified patient information for registration functions to serve as initial contact point for medical office visits.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
ER Patient Access
Gateway Medical Center
08.2010 - 08.2011
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered, assisted with establishing payment plans if unable to pay in full as well as assisted with filing out charity assistance, and state assistance applications.
- Performed patient scheduling and registration functions to serve as initial contact point for emergency visits, after hours surgeries/procedures and after hours direct admissions.
- Engaged with patients to provide critical information. When working in triage, assessed patients medical situation to determine triage level.
- Delivered support to medical staff in completion of patient paperwork.
ER Patient Processing/Access
Deaconess Gateway Hospital
09.2007 - 07.2009
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy, and obtained all necessary signatures.
- Stayed calm under pressure to and successfully dealt with difficult situations when working at main desk/triage to assess patients triage/urgency level.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered, co-payment and deductible amounts, as well as verified and entered patient information.
- Processed payments using cash and credit cards, maintaining accurate records of transactions, and at the end of shift counted, charted collections to escort to vault with security.
- Facilitated communication between patients and various departments and staff.
- Delivered support to medical staff in completion of patient paperwork. Assisted support staff with anything needed.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- When on rotation, worked once a week at the main information desk as first point of contact, providing excellent customer service by promptly answering patient inquiries, directions and room numbers/locations.
Education
High School Diploma -
Salem Community High School
1200 N Broadway St. Salem IL, 6288105.2001
Skills
- Recordkeeping and File Management and Organization
- Billing and Invoicing
- Public Service
- Municipal Codes
- Accounts Payable and Accounts Receivable
- Fee Management
- Financial Reports Analysis
- City Ordinances Knowledge
- Public Notifications
- Office Meetings
- Inpatient Registration
- Insurance Company Knowledge
- Registration Coordination
- Insurance Billing
- Claims Handling and Coverage Verification
- Interpreting Physician Orders
- Medical Terminology
Certification
- Illinois Secretary Of State-Certified FOIA Officer
- Illinois Secretary Of State-Certified OMA-Open Meetings Act
IL Secretary Of State Certified FOIA Officer
Dedicated time into going through training, studying, quizzes and tests in order to become our Municipality/Village's Certified/Designated FOIA Officer. FOIA is Freedom Of Information Act. When presented with a FOIA request, as a public body and officer its my job to handle the request within the laws and regulations. Obtain proper documents within the descriptions of the Laws and Regulations, and within time frame to requester. I also certified in OMA or Open Meetings Act as well.
A LITTLE INFORMATION ABOUT MYSELF
Within my work history, my husband was Military for 12 years, so my jobs changed per his deployments/locations. In 2011 he was forced to discharge moving us to Illinois to be close to family due to him falling ill from terminal cancer due to a Sulphur fire overseas. He passed in 2013. I took a few years to just be with my children at home. I am now remarried and moved from Georgia, had a new baby in December of 2020, stayed home with her for the first year, then regained employment. I have now been remarried for 3 years, have a 2 1/2 year old, and have adopted a 12 year old family member with my current husband.
Additional Information
Possibly willing to relocate IF it were a location to accommodate spouse employment as well.
Timeline
Administrative Assistant
The Village Of Junction City
07.2022 - Current
Property Manager
Martin Property Rentals
01.2016 - 05.2020
ER Patient Processing
St. Mary's Good Samaritan Hospital
08.2011 - 01.2013
ER Patient Access
Gateway Medical Center
08.2010 - 08.2011
ER Patient Processing/Access
Deaconess Gateway Hospital
09.2007 - 07.2009
High School Diploma -
Salem Community High School
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