Amber Chappell
Sandoval,IL
Summary
Compassionate Home Care Aide with strong skills in client documentation, medication administration, and patient transportation. Dedicated to maintaining safe environments and enhancing client well-being through effective communication and decision-making.
Overview
18
18
years of professional experience
Work History
Home Care Aide
Help At Home
10.2023 - 09.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Maintained clean and safe environments for clients through regular housekeeping tasks.
- Provided companionship and emotional support to enhance client well-being.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Charted necessary paperwork regarding clients health, well-being, and tasks, mileage. times and any kind of travel for each visit.
Administrative Assistant
The Village of Junction City
07.2022 - 11.2023
- Assisted in preparation of reports and documents, for monthly board meetings.
- Generated water bills, late and disconnect notices for the town, prepared, and mailed to customers,
- Addressed resident concerns and questions. As well as opened work orders as needed for customer issues.
- Maintained cleanliness, organization and overall appearance of City Hall, also waxing floors, decorating for Holidays.
- Assisted in preparing and coordinating town events such as Easter egg hunt (dressed as Easter bunny also) Christmas (dressed as Mrs. Clause) etc.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Managed phone, social media and email correspondence and handled incoming and outgoing mail and faxes.
- Attended monthly board meetings.
ER Patient Processing
Gateway Medical Center
08.2022 - 08.2023
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Triaged patients presenting to ER for treatment, as well as registerred patients verifying informatiion. Updated and input insurance into system.
- Collected co-pays for visit,, as well as outstanding bmedcal bills.
- Assisted some patients in applying for hospital financial assistance if needed, faxed to state agencies to assist as well.
- Registerred patients for hospital admission, as well as lab tests, or other testing on orders.
Property Manager
Martin Property Rentals
01.2015 - 05.2020
- Managed tenant relations, addressing concerns and ensuring high satisfaction levels.
- Oversaw property maintenance operations, coordinating repairs and inspections efficiently.
- Developed and implemented leasing strategies to maximize occupancy rates.
- Streamlined rent collection processes, improving timely payments from tenants.
- Conducted regular property assessments, identifying areas for improvement and enhancement.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
ER Patient Access
Good Samaritan Hospital Emergency Room
08.2011 - 01.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Assessed and registered patients presenting to ER for care, collected patient information, verified and input patient insurance.
- Collected patient co-pays for visit.
- When needed, worked switch board, calling codes and answering patient and physician phone calls.
- Ensured all medical, HIPPA and legal forms were signed and scanned into computer system.
ER Patient Access
Deaconess Gateway Hospital
09.2007 - 07.2009
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Registered patients for ER visits, verified insurance and collected co-pays.
- When needed worked front information desk.
Education
High School Diploma -
Salem Community High School
Salem, IL05-2001
Skills
- Client documentation
- Medication administration
- Patient transportation
- Housekeeping
- Decision-making
Timeline
Home Care Aide
Help At Home
10.2023 - 09.2025
ER Patient Processing
Gateway Medical Center
08.2022 - 08.2023
Administrative Assistant
The Village of Junction City
07.2022 - 11.2023
Property Manager
Martin Property Rentals
01.2015 - 05.2020
ER Patient Access
Good Samaritan Hospital Emergency Room
08.2011 - 01.2013
ER Patient Access
Deaconess Gateway Hospital
09.2007 - 07.2009
High School Diploma -
Salem Community High School