Amber Chastain
Muskogee,OK
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Advance Workzone Services
10.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Performed routine clerical tasks by scanning, filing, and copying documents.
- Performed office filing, photocopying, and mailing.
- Created spreadsheets, developed reports and generated lists to improve quality and timeliness of workload.
- Generated reports, updated spreadsheets, and presented results.
- Enhanced Excel proficiency by providing tailored mentoring sessions for individuals and groups.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Processed and organized incoming mail for distribution to appropriate departments.
- Processed various types of deposits including checks, cash, wire transfers, ensuring timely crediting of funds into appropriate accounts.
- Handled PIN reorders, new cards and maintenance for fuel cards.
Teller
American Bank of OK
11.2018 - 05.2019
- Reconciled account discrepancies and applied appropriate corrective actions.
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Adhered to financial services security and audit procedures.
- Maintained confidentiality of bank records and client information.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Delivered exceptional service to customers in person or over telephone.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Teller
Firstar Bank
07.2016 - 07.2017
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Adhered to financial services security and audit procedures.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Maintained confidentiality of bank records and client information.
- Delivered exceptional service to customers in person or over telephone.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Secretary
ONIN Staffing
11.2013 - 02.2014
- Created and updated spreadsheets to track and report data.
- Anticipated leadership needs by preparing or gathering records, reports and correspondence.
- Processed documents and materials for dissemination to appropriate parties.
- Maintained organized filing system of paper and electronic documents.
- Greeted visitors and directed to appropriate location or person.
- Managed multiple calendars and contacts using computer software.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Scheduled meetings and sent invitations specifying time and location.
- Sent and distributed mail and parcels.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Produced and distributed memos, newsletters and other forms of communication.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
Teller
Muskogee Federal Credit Union
09.2012 - 08.2013
- Built and maintained client relationships through quality, personalized interactions.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Adhered to financial services security and audit procedures.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Maintained confidentiality of bank records and client information.
- Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
- Delivered exceptional service to customers in person or over telephone.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
- Identified and reported suspicious behavior to security personnel as appropriate.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Transmitted orders to supply cash to meet daily needs.
Dog Bather
Pet Parlor
03.2007 - 09.2012
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals.
- Walked dogs while enforcing good behavior and manners.
- Refilled shampoo bottles, sanitized clippers, combs and brushes and placed clean towels at each station following shift completion.
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays.
- Examined animals for injury or illness and documented symptoms for veterinarian review.
- Walked animals outside to avoid accidents in play areas or bedding.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Kept dogs safe by remaining alert to environmental conditions and nearby animals.
- Delivered excellent service to pet owners to drive repeat business.
- Cared for pets during owners' absences.
- Supported animal health by keeping areas clean, neat and properly sanitized.
- Developed long-term relationships with clients and bonded with animals through regular contact.
Education
Associate of Arts -
Connors State College
Muskogee, OK01.2014
High School Diploma -
Fort Gibson High School
Fort Gibson05-2010
Skills
- Adaptability
- Microsoft Office
- Rapid 10-key data entry
- Excellent communication skills
- Exceptional customer service
- Attention to detail
- Microsoft Excel
Hobbies and Interests
- Reading
- Sewing
- Being a stay at home mom
- Going on dates with my husband
- Spending time at home
Languages
English
Professional
Personal Information
- Place of Birth: Tulsa
- Nationality: American
References
References available upon request.
Timeline
Administrative Assistant
Advance Workzone Services
10.2024 - Current
Teller
American Bank of OK
11.2018 - 05.2019
Teller
Firstar Bank
07.2016 - 07.2017
Secretary
ONIN Staffing
11.2013 - 02.2014
Teller
Muskogee Federal Credit Union
09.2012 - 08.2013
Dog Bather
Pet Parlor
03.2007 - 09.2012
Associate of Arts -
Connors State College
High School Diploma -
Fort Gibson High School
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