Amber Cheatham
Stratford,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Billing Specialist
Dawning of Wellness
Stratford, CT
01.2021 - Current
- Verified insurance coverage and identified third-party payers for billing purposes.
- Reconciled daily cash receipts with total deposits on bank statement.
- Reviewed medical records to ensure accuracy of billing information and patient data.
- Answered customer inquiries regarding billings, payments, account status.
- Resolved discrepancies between customers' remittances and invoices received.
- Maintained accurate records of collections, adjustments and denials in the system.
- Performed additional duties as assigned by management team.
- Assisted with year-end closing tasks including preparing journal entries.
- Performed data entry into accounting software programs such as QuickBooks.
Assistant Office Manager
Morton's Mortuary, Inc.
Bridgeport, CT
11.2014 - Current
- Maintained a calendar of events, meetings, conferences, appointments.
- Resolved issues in a timely manner while maintaining excellent customer service standards.
- Monitored inventory levels of office supplies; placed orders when necessary.
- Performed additional tasks assigned by senior management staff.
- Responded promptly to customer inquiries via phone or email.
- Managed office operations and procedures to ensure organizational effectiveness, efficiency and safety.
- Developed, implemented and maintained systems for the filing of records, reports and documents.
- Ensured compliance with company policies and procedures regarding security, confidentiality and data protection measures.
- Provided administrative support to senior management staff.
- Greeted visitors in a professional manner, provided assistance as required.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Managed confidential personnel files containing sensitive employee information in accordance with legal requirements.
- Maintained accurate records of employee time cards and attendance records.
Apprentice in Training
Morton's Mortuary, Inc.
Bridgeport, CT
11.2014 - Current
- Ensured that all necessary permits were obtained prior to burial or cremation of deceased individuals.
- Collaborated with cemetery personnel on grave site preparation prior to burial.
- Assisted families with funeral arrangements, including selecting caskets and urns.
- Assisted with embalming processes, including arterial injection and cavity treatment.
- Applied knowledge of anatomy when positioning remains for preparation purposes.
- Prepared deceased for viewing or cremation by dressing, cosmetizing and positioning the body.
- Provided support to funeral directors in any way necessary before, during, and after services.
- Operated a variety of machines such as pumps, compressors and vacuum systems used in embalming process.
- Ensured compliance with safety regulations during embalming processes.
- Transported human remains from place of death to mortuary or other designated location.
- Maintained records related to embalming activities as required by law and company policy.
- Liaised with medical examiners' offices regarding release of bodies for transport or burial and cremation.
- Examined paperwork associated with each case prior to performing any procedures.
- Identified potential hazards related to embalming operations and took appropriate action.
Education
Associate of Applied Science - Funeral Service And Mortuary Science
American Academy McAllister Institute of Funeral Services
New York, NY06-2024
Skills
- Mortuary operations
- Embalming techniques
- OSHA Regulations
- Compassionate communication
- Office Administration
- Cultural Sensitivity
- Life insurance knowledge
Certification
- CPR Certified
Timeline
Billing Specialist
Dawning of Wellness
01.2021 - Current
Assistant Office Manager
Morton's Mortuary, Inc.
11.2014 - Current
Apprentice in Training
Morton's Mortuary, Inc.
11.2014 - Current
Associate of Applied Science - Funeral Service And Mortuary Science
American Academy McAllister Institute of Funeral Services
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