Amber Chester

- Created a welcoming atmosphere for guests by maintaining a clean and inviting office environment.

- Maintained high customer service standards via over the phone, through email, and in person.

- Was held responsible for cash management and till reconciliation, daily sales reports, and EOD closeout.

- Assisting customers with mathematics and conversions to ensure the correct amount of product is being purchased, staying informed on new/incoming materials to guarantee customers are picking up the most accurate material for various projects

- Dispatching delivery drivers and stock drivers with accurate BOL's/tickets

- Staying on top of data entry in fast paced back and forth work environment, performing most days solo

- Supervised food production processes ensuring high quality standards throughout each stage of preparation.

- Maintained accurate records of food costs, labor costs, waste management, maintenance, and other related expenses.

- Oversaw daily operations of the kitchen including meal preparation, cooking methods, portion sizes, and plate presentation.

- Ensured compliance and accountability for food safety regulations.

- Managed daily operations of the store including break scheduling and supervising staff

- Resolving customer complaints and concerns in a timely manner while maintaining a professional and friendly presence.

- Ordered ingredients and supplies to maintain adequate inventory levels for both front of house and back of house

-Oversaw daily operation reports, sales reports, and labor reports to ensure OPH standards were being met and exceeded.

- Managed daily operations of store including break schedule creation, perishable ordering and inventory, oversaw cash management/till handling, daily reconciliation reports, receiving new goods, and supervising staff.

- Resolving customer and employee disputes while maintaining a friendly and professional demeanor.

- Overseeing merchandising of the store, maintaining a clean and inviting environment for all guests and customers.

- Maintained men's department (colorizing, merchandising, organizing, etc.).