Amber Chrzan
Riverside,IA
Summary
Dynamic Assistant Store Manager at Casey's with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in inventory management and team leadership, I successfully implemented strategies that improved operational efficiency and fostered a loyal customer base. Committed to mentoring staff and optimizing store performance through effective problem-solving. Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals. Within the time I've had at Casey's our location has stayed top 100 company wide 4 years straight, we are a certified training store, and we have stayed top in our region on sales including whole pie and prepared food and grocery, gas, and fountain sales.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Casey's
05.2019 - Current
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained new staff on operational standards and customer service protocols.
- Collaborated with vendors to negotiate pricing and improve product quality.
- Implemented inventory management processes to reduce stock discrepancies.
- Monitored sales performance and provided feedback to staff for improvement.
- Enhanced customer engagement strategies to improve satisfaction and loyalty.
- Maintained visual merchandising standards to create an appealing shopping environment.
- Resolved customer complaints efficiently, enhancing overall shopping experience.
- Supported financial audits by ensuring accurate record-keeping and documentation.
- Assisted in developing staff schedules to optimize labor efficiency.
- Evaluated operational workflows and suggested enhancements for productivity.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Education
Certificate - Business Application Specialist
Kirkwood Community College
Cedar Rapids, IA09-2015
High School Diploma -
Williamsburg High School
Williamsburg, IA03-2008
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Inventory control
- Customer relations
- Store organization
- Time management
- Store opening and closing
- Team building and leadership
- Attention to detail
- Customer service management
- Staff supervision
- Store operations
- Team management
- POS systems
- POS systems operations
- Stock management
- Employee scheduling
- Hiring and training
- Staff management
- Pricing and markdowns
- Work Planning and Prioritization
- Mentoring and coaching
- Goals and performance
- Display setup
- Loss prevention
- Employee coaching
- Sales growth
- Staff scheduling
- Stock rotations
- Inventory counting
- New hire training
- Cash auditing
- Inventory management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Operations management
- Delegating work
- Effective leader
- Scheduling
Timeline
Assistant Store Manager
Casey's
05.2019 - Current
Certificate - Business Application Specialist
Kirkwood Community College
High School Diploma -
Williamsburg High School