Amber Civertco
Hickory,NC
Summary
Dynamic Housekeeping Supervisor at Arhaus Furniture with a proven track record in enhancing team productivity through effective training and mentoring. Skilled in cleaning techniques and guest relations, I streamlined processes for increased efficiency, ensuring exceptional service and satisfaction. Committed to quality improvements and fostering a motivated team environment.
Overview
12
12
years of professional experience
Work History
Housekeeping Supervisor
Arhaus Furniture
02.2022 - 11.2024
- Carried out frequent evaluations to maintain conformity with cleanliness standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance
- Trained and mentored all new personnel to maximize quality of service and performance.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
Hosekeeping
Deerfeild Episcipal Retirement Community
11.2018 - 10.2021
- Exhibited a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Server Trainer
Pizza Hut
05.2013 - 07.2018
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Education
Associate Degree In Nursing - Nursing
Gaston College
Dallas, NCEsthetics Technology - Esthetics
Miller-Motte Technical College
NC01.2012
GED - GED
Gaston College
Dallas, NC10.2010
Skills
- Customer service-focused
- Clear communication
- Decision-making
- Microsoft office
Timeline
Housekeeping Supervisor
Arhaus Furniture
02.2022 - 11.2024
Hosekeeping
Deerfeild Episcipal Retirement Community
11.2018 - 10.2021
Server Trainer
Pizza Hut
05.2013 - 07.2018
Associate Degree In Nursing - Nursing
Gaston College
Esthetics Technology - Esthetics
Miller-Motte Technical College
GED - GED
Gaston College
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