Amber Clark
Sacramento,CA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Caregiver
FirstLight HomeCare
Roseville, CA
10.2023 - Current
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Administered prescribed medications on a timely basis following care plan instructions.
Customer Service Representative
Aston Carter
Sacramento, CA
05.2021 - 03.2023
- Answered inbound calls, chats and emails to facilitate customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Call Center Representative
Kelly Services
Sacramento, CA
02.2020 - 01.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Call Center Representative
AnswerNet
Fair Oaks, CA
11.2018 - 12.2019
- Updated customer accounts, addresses and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Education
High School Diploma -
Discovery High School
Sacramento, CA05-2013
Skills
- Inbound and Outbound Calling
- Data Entry
- Product Sales
- Appointment Scheduling
- Clerical Support
- Adaptive Team Player
- Customer Service
- Positive and Professional
- Product Knowledge
- Paperwork Processing
- Data Collection
- Quality Assurance
- Documentation
- Insurance Practices
- Healthcare Knowledge
- Organizational Skills
- Patient Education
- Care Planning
- Case Management
Certification
- CPR & First Aid certification April 2023
Timeline
Caregiver
FirstLight HomeCare
10.2023 - Current
Customer Service Representative
Aston Carter
05.2021 - 03.2023
Call Center Representative
Kelly Services
02.2020 - 01.2021
Call Center Representative
AnswerNet
11.2018 - 12.2019
High School Diploma -
Discovery High School