Microsoft
Amber Clark
Business Administration
Houston,TX
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
15
15
years of professional experience
Work History
Manager's Assistant
PeopleReady, A TrueBlue
Houston, TX
10.2020 - Current
- Maintained confidential records such as personnel files, contracts and customer accounts.
- Utilized computer applications such as Microsoft Office Suite proficiently.
- Compiled data from various sources into concise reports for management review.
- Handled correspondence promptly and accurately according to established protocols.
- Assisted with onboarding new employees by providing orientation materials and training resources.
- Ensured compliance with company policies regarding confidentiality of sensitive information.
- Monitored inventory levels of office supplies and placed orders as needed.
- Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
Training Manager
Whatabuger
Houston, TX
08.2017 - 09.2020
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Maintained records of employee participation in all training activities.
- Provided coaching and mentorship programs for staff members.
- Ensured compliance with applicable laws and regulations related to operations.
- Investigated customer complaints related to product and service quality or delivery issues.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Education
Bachelor of Arts - Business Administration And Management
HCC
08-2024
Associate of Arts - Sociology And Anthropology
San Jacinto College District
05-2004
Skills
- Employee Relations
- Spreadsheet tracking
- Office Administration
- Policy Implementation
- Operations Management
- Verbal and written communication
- Complex Problem-Solving
- Salesforce Management
- Key Performance Indicators
- Cross-functional team management
- Clerical Support
- Multi-Line Telephone System Operation
- Office Equipment Troubleshooting
- Employee Communications
- Continuous Development
- Business Correspondence
- Maintaining Clean Work Areas
- Customer Loyalty
- Workflow Schedules
- Constructive Feedback
- Developing Metrics
- Basic Computer Support
- Systems Evaluation
- Motivational Leadership
- Social Media Management
- Filing System Management
- Supply Restocking
- Expediting Orders
- Cash Drawer Management
- Goal Attainment
- Database Maintenance
- Personnel Scheduling
- Spreadsheet Tracking
- Order Placement
- Office Meetings
- Calendar Management
- Effective Problem-Solving
- Records Management
- Operational Efficiency
- Procurement Support
- Call Handling
- Regulatory and Statutory Compliance
- Administrative Procedures
- Customer Needs Assessment
- Resource Coordination and Allocation
- Clerical Staff Oversight
- Office Supplies and Inventory
- Order Accuracy
- Sales Goal Achievement
- Administer Payroll
- Customer Relations and Communications
- Directing Team Members
- Manage Correspondence
- Database and Client Management Systems
- Organize Files
- Multitasking and Time Management
- Computers and Technology
- Microsoft Office
- Transcribe Letters
- Staff Orientation and Training
- Special Requirements
- Accounting and Bookkeeping
- Issue Response and Resolution
- Advanced Excel Spreadsheet Functions
- Organizing and Categorizing Data
- Research and Analytical Skills
- Performing Evaluations
- Set Appointments
- Customer Feedback
- Status Updates
- Confidentiality and Data Protection
- Meeting Support
- Personnel Management
- Industry Standards
- Project Schedule Coordination
- Document and File Management
- Payment Distribution
- Workflow Processes
- Business Needs Analysis
- Accounting Familiarity
- Team-Building Exercises
- Inquiry Requests
- Corrective Actions
- Supply Inventory Control
- Social Media Updating
- Employee Timesheet Processing
Accomplishments
- Phi Theta Kappa Honor Society
- Perfect Attendance
- 100% Quality Assurance Club
Affiliations
- DE&I-Abilities for all Abilities
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefits401k matchTimeline
Manager's Assistant
PeopleReady, A TrueBlue
10.2020 - Current
Training Manager
Whatabuger
08.2017 - 09.2020
Bachelor of Arts - Business Administration And Management
HCC
Associate of Arts - Sociology And Anthropology
San Jacinto College District
Software
Salesforce
Power BI
Excel
Bullhorn
Prism
SAP
Okta
Oracle
SharePoint
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