Summary
Overview
Work History
Education
Skills
Timeline
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Amber Clark

South Jordan,UT

Summary

Professional in customer success with robust experience in driving client satisfaction and retention. Skilled in relationship building, problem-solving, and delivering tailored solutions for leading organizations like Wells Fargo, DaVita Kidney Care and Oracle. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability, effective communication, and strategic thinking.

Overview

19
19
years of professional experience

Work History

Customer Success Manager – Account Management

Verizon Wireless
02.2006 - 12.2024
  • Developed a comprehensive understanding of global enterprise operations to deliver tailored Telecommunication solutions for high-profile clients, including Kaiser Permanente and Quest Diagnostics
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Established strong relationships with key customers, resulting in increased customer loyalty.
  • Established strong relationships with external vendors and suppliers, enabling cost savings opportunities
  • Identified and tracked key performance indicators, ensuring alignment with organizational objectives, and enhancing reporting accuracy
  • Provided strategic advice on technology solutions, contributing to a 10% improvement in operational efficiency across enterprise accounts
  • Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
  • Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.

Coordinator – Business and Government Customer Ops

Verizon Wireless
06.2012 - 02.2018
  • Implemented best practices for streamlining processes, ensuring efficient workflow and improved customer satisfaction
  • Mentored junior staff, enhancing team technical proficiency, and achieving an improvement in overall performance reviews
  • Collaborated with cross-departmental teams to design strategies that boosted customer satisfaction ratings by15%
  • Fostered a culture of open communication and professional relationships within the team, increasing morale and productivity

Coordinator – Customer Service

Verizon Wireless
02.2006 - 06.2012
  • Managed multiple projects simultaneously while adhering to strict deadlines and project requirements
  • Resolved customer account issues with a95% first-call resolution rate
  • Utilized internal systems and customer service software to efficiently manage accounts and improve operational accuracy
  • De-escalated conflict situations, maintaining a calm and professional demeanor to resolve concerns effectively
  • Conducted process evaluations to recommend improvements, resulting in an increase in team productivity

Education

High School Diploma -

Taylorsville High School

Skills

  • Customer account management
  • Customer relationship building
  • Customer retention
  • Client relations
  • Account management
  • Strategic planning
  • Customer service
  • Report analysis
  • Teamwork and collaboration
  • Customer relationship management
  • MS office
  • Excellent communication

Timeline

Coordinator – Business and Government Customer Ops

Verizon Wireless
06.2012 - 02.2018

Customer Success Manager – Account Management

Verizon Wireless
02.2006 - 12.2024

Coordinator – Customer Service

Verizon Wireless
02.2006 - 06.2012

High School Diploma -

Taylorsville High School

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Amber Clark