Organized childcare, front-desk, and administrative support professional with experience in classroom routines, scheduling, records, and daily parent communication. Brings a calm, dependable approach to busy settings while handling attendance, EHR data entry, and customer service with care and accuracy.
Work History
Director of AS and School Age Programs
1 Month
Grace Academy | Rockwell, North Carolina | 06.2026 - 07.2026
**This was a dream job for me, but I had to leave 7 weeks after starting due to my husband accepting a job in a different state.
Supervised after-school program activities and maintained safe student routines.
Monitored student behavior, enforcing center rules to maintain a safe and orderly environment.
Communicated daily updates with parents, teachers, and program staff.
Prepared activity spaces, supplies, and sign-in materials for sessions.
Documented attendance, incidents, and program notes for after-school leadership.
Encouraged positive behavior by implementing positive reinforcement techniques, enhancing student engagement and motivation.
Served as a role model for proper conduct by displaying a professional attitude at all times.
Participated in staff meetings to discuss new initiatives or updates from school administration.
Developed and implemented lesson plans across diverse subjects, promoting comprehensive learning in art, music, science, math, and reading comprehension.
Provided guidance and support to elementary school-aged children in an after-school program.
Organized games and activities to foster physical, social, and educational development of the students.
Prepared facilities for activities before student arrival and led students in cleaning and securing program areas after meetings.
Instilled positive behavioral habits through enforcement of school rules and program policies and procedures.
Assisted with patient check-in, appointment scheduling, and phone support, ensuring seamless communication with clinicians and efficient patient flow.
Schedule appointments and coordinate calendars for recovery care staff.
Manage confidential client records for behavioral health services.
Supported front desk operations in outpatient recovery programs
Managed database systems containing customer contact information.
Planned special events by arranging catering services, securing venues, and ordering promotional materials.
Processed intake forms and updated elect
Assistant manager
2 Years 5 Months
Lora Belle | 03.2022 - 08.2024
Provided customer service, Organized and led meetings with sales representatives to enhance collaboration., inventory, purchasing merchandise, cleaning, money handling, Oversaw key management to ensure store security and operations., Facilitated customer communication through phone calls and email responses to ensure satisfaction., Provided gift wrapping services to enhance customer experience., Coordinated party planning activities to create memorable events for customers., Designed and arranged store displays to attract customer attention..
Managed daily boutique operations for Lora Belle, supporting staff and customer service
Supervised sales floor activity, merchandising displays, and store appearance standards
Trained team members on service expectations, store policies, and product knowledge
Monitored inventory levels, stock organization, and product replenishment for Lora Belle
Coordinated opening and closing procedures, cash handling, and secure store setup
Scheduled shifts and assigned tasks to ensure adequate employee coverage.
Collaborated with leadership on sales plans, promotional setups, and store operations
Resolved customer concerns with calm communication and professional problem solving
Managed customer service inquiries and complaints in a timely manner.
Supervised daily operations including scheduling shifts, assigning duties.
Collaborated with management on developing strategic plans for achieving business goals.
Generated reports on sales trends, inventory levels, and financial data to inform business decisions.
Assisted in the development of operational strategies to ensure efficient and productive operations.
Maintained accurate records of sales transactions using point-of-sale systems.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lead teacher
5 Months
Pitts Baptist CDC | 10.2021 - 03.2022
Maintained a safe classroom for all students while following state and curriculum guidelines.
Supervised classroom behavior using calm redirection and clear expectations.
Monitored child safety, health, and classroom cleanliness throughout the day.
Guided children through routines, transitions, and group circle time.
Prepared learning materials, centers, and age-appropriate activity supplies.
Organized activities to promote physical, mental and social development of each child.
Communicated with parents about child progress, needs, and daily behavior.
Worked with teachers to design interactive lessons and increase student success.
Teacher In home childcare
4 Years 2 Months
self employed | 08.2017 - 10.2021
Developed and enforced hands-on, child-centered curriculum that engaged students and stimulated interest in learning.
Planned self-employed lesson plans for diverse student learning needs.
Prepared teaching materials and home study activities tailored to enhance student learning and support diverse needs.
Established and implemented daily classroom routines to promote organization and efficiency. and behavior expectations to foster a structured and engaging learning environment.
Maintained a safe classroom for all students while following state and curriculum guidelines.
Managed student behavior in classroom by establishing and enforcing rules and procedures.
Built and strengthened positive relationships with students, parents, and teaching staff.
Communicated with parents and guardians about student development.
Prepared and maintained classroom environments that supported student learning and development.
Lead teacher
2 Years 6 Months
Kings keep learning center | 02.2015 - 08.2017
Ensured a safe classroom environment by adhering to state and curriculum guidelines.
Oversaw child safety, health, and classroom cleanliness to support a conducive learning environment.
Facilitated activities that fostered physical, mental, and social development for each child.
Supervised classroom behavior using calm redirection and clear expectations.
Prepared learning materials, centers, and age-appropriate activity supplies.
Communicated with parents about child progress, needs, and daily behavior.
Supported staff with classroom setup, schedule changes, and child supervision.
Teacher
14 Years 9 Months
Sha-Shas daycare | 11.2002 - 08.2017
Ensured safety of classroom environment while adhering to state and curriculum guidelines.
Led daily classroom activities for infants and preschoolers at Sha-Shas daycare.
Supervised safe play, meals, and rest periods in childcare rooms.
Planned age-appropriate lessons using daycare learning schedules and routines.
Level 3 assistant
2 Years 4 Months
Cabarrus County Schools | 02.2014 - 06.2016
Money handling, inventory, temperature control, food safety, documentation of items, cleaning and following state guidelines and laws
Prepared serving stations with food, utensils, and condiments
Maintained clean cafeteria tables, counters, and service areas
Followed food safety and sanitation procedures in school dining operations
Monitored food temperatures and reported shortages to kitchen staff
Assisted students and staff with meal selections and portioning
Supported daily cafeteria workflow during busy school lunch periods
Provided excellent customer service by responding to inquiries promptly and courteously.
Accurately recorded transactions on register logs and balanced receipts at end of shifts.
Operated cash registers to process customer payments accurately and efficiently.
Prepared menu items according to established recipes and standards.
Rotated stock items as per company policies to maintain product freshness.
Maintained cleanliness and safety standards in accordance with health department regulations.
Lead front end associate
5 Months
Party City | 04.2008 - 09.2008
Provided customer service by assisting with inquiries and resolving issues., money handling, freight, inventory control
Assisted customers with product selection and purchase decisions on sales floor.
Processed transactions accurately using point-of-sale systems and payment methods.
Restocked merchandise and maintained organized, appealing product displays.
Opened and closed sales area following employer store procedures.
Collaborated with team members to maintain smooth daily retail operations.
Promoted store products and suggested add-on items during customer interactions.
Helped customers find specific products, answered questions, and offered product advice.
Greeted customers and provided exceptional customer service.
4 Months
Seasonal Metrolina Greenhouse | 02.2008 - 06.2008
Grow and maintain plants in the department
Education
Certificate of Completion - Phlebotomy
Intelvio Phlebotomy Training Specialist | Knoxville, TN | 10-2026
- Medical office & terminology
Harrison Community College | Indianapolis, IN | 01-2010
Completed 2 semesters
Nail Technician - cosmetology
RCCC | 06-2006
Completed
High School Diploma
Jay M Robinson High School | Concord, NC | 06-2006
Skills
Child behavioral management
Record keeping
Student assessment
Program development
Classroom organization
Record keeping
Appointment scheduling
Event planning
Resource management
Customer service
Resource management
Awards & acknowledgments
Graduated top of class in cosmetology school, Basic life support certified: CPR/first aid/ AED, SIDS certified, I also have several years of sports medicine training.