Amber Clausell
Mobile,AL
Summary
Compassionate care coordinator with strong dedication to helping individuals in need of mental health support. Skilled in providing patient-centered care and evidence-based interventions. Possesses deep understanding of mental health and behavioral sciences with ability to utilize knowledge to assist individuals in managing mental health challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Care Coordinator
Accordia Health
2021.11 - Current
- Assists in communicating and educating clinic staff about patient care gaps and opportunities, performance measures, and quality improvement projects, efforts and processes.
- Collects, tracks and monitors patient satisfaction survey results. Follows up on patient grievances and works with clinics to facilitate corrective actions and improvements.
- Assists in communicating and educating patients, families and clinic staff, including physicians, about quality improvement projects, requirements, efforts and processes.
- Provides ongoing monitoring, care coordination, and health education and support to patients, which may include scheduling appointments, making reminder calls, etc
- Effectively collaborates and consults with staff members, payors, and outside sources in the delivery and arrangement of value-based care opportunities and care management services.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Quality Monitor
The Learning Tree, Inc.
2020.02 - 2020.08
- Participation in oversight of delivery documentations such as Medicaid waivers, and ongoing internal review of records.
- Monitor compliance with prescribed body checks, monitor annual health screenings, medical inventory screenings, and documentation of illness, medical emergencies, and vital signs.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Quality enhancement plan development, implementation, and revision of documents as needed.
Personnel Data Coordinator
The Learning Tree, Inc.
2017.11 - 2020.02
- Reviewed resumes, and employment applications, interviewed applicants to evaluate work history and other qualifications.
- Prepared data for reports, and new hire scheduling, filing of all employee's data, according to applicable state and federal standards.
- Coordinated ongoing technical training, and personal development classes for staff members.
- Scheduled and conducted interviews, completion of pre-employment screening, provision and collection of appropriate documents.
- Updated company website, and job postings.
Education
Master of Science - Counseling
Capella University
Minneapolis, MNBachelor of Science - Sociology
University of South Alabama
Mobile, AL05.2019
Skills
- Progress Monitoring
- Multidisciplinary team collaboration
- Quality Assurance
- Medical terminology understanding
- Case Management
- Care Planning
- Employee Recruitment and Hiring
- CPR/AED
- Patient Advocacy
- Patient Care Assessment
Certification
- Contemporary Theory in Mental Health, Capella University - September 13, 2023
- First Aid/CPR Certified
Timeline
Care Coordinator
Accordia Health
2021.11 - Current
Quality Monitor
The Learning Tree, Inc.
2020.02 - 2020.08
Personnel Data Coordinator
The Learning Tree, Inc.
2017.11 - 2020.02
Master of Science - Counseling
Capella University
Bachelor of Science - Sociology
University of South Alabama
- Contemporary Theory in Mental Health, Capella University - September 13, 2023
- First Aid/CPR Certified
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