Amber Clemins
Beckley,WV
Summary
Accomplished Housekeeping Supervisor with a proven track record at Clarion Pointe, enhancing guest satisfaction by over 30% through exceptional leadership, meticulous attention to cleanliness standards, and effective staff training. Expert in sanitation protocols and inventory management, coupled with a strong ability to foster team coordination and guest relations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Clarion Pointe
04.2024 - Current
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Managed laundry sorting, washing, drying, and ironing.
- Adapted quickly to changing priorities or emergencies in order to maintain seamless daily operations without compromising guest experience or satisfaction.
- Regularly monitored employees'' adherence to hotel policies and procedures, ensuring consistent application of brand standards across the department.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Evaluated employee performance and developed improvement plans.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Optimized workflow by regularly assessing employee performance and reallocating resources as needed, maximizing team efficiency.
- Managed scheduling, payroll, and performance evaluations for housekeeping staff, fostering a positive work environment that encouraged professional growth.
- Coordinated cross-departmental projects with other supervisors to enhance overall hotel operations and guest satisfaction.
- Collaborated with front desk to prioritize room cleaning based on guest arrivals and departures, improving overall efficiency.
- Improved efficiency, introducing digital task management system for tracking housekeeping duties.
- Coordinated with maintenance department to ensure timely repairs and minimize guest inconvenience.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Achieved high standards of hygiene in common areas and guest rooms, following up-to-date health and safety protocols.
- Upheld hotel's reputation for cleanliness, consistently receiving positive feedback in guest surveys.
- Fostered culture of respect and teamwork, leading by example and addressing conflicts promptly.
- Monitored compliance with all local regulations regarding waste management and sanitation standards.
- Negotiated with suppliers to secure cost-effective purchasing agreements for cleaning supplies.
- Conducted regular safety drills, ensuring all staff were prepared for emergency situations.
- Implemented eco-friendly cleaning practices, significantly reducing use of harmful chemicals.
- Optimized room turnaround times, allowing for earlier check-ins and enhancing guest satisfaction.
- Reduced complaints related to room cleanliness by conducting thorough training sessions on modern cleaning techniques.
- Streamlined scheduling process, accommodating both employee preferences and operational requirements.
- Ensured optimal cleanliness and guest satisfaction by supervising team of 15 housekeepers, implementing rigorous quality control checks.
- Enhanced appearance of public areas, implementing detailed deep-cleaning schedule.
- Developed comprehensive training manual for new hires, significantly reducing onboarding time.
- Facilitated smooth operations during peak seasons, managing additional temporary staff effectively.
- Improved team morale and efficiency with regular feedback sessions and constructive performance reviews.
- Maintained inventory levels of cleaning supplies and equipment, ensuring no disruptions in daily operations.
- Trained and mentored new staff on cleaning and safety protocols.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Addressed customer feedback and complaints to maximize satisfaction.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Maintained required records of work hours, budgets and payrolls.
- Established and enforced safety protocols and guidelines for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
Housekeeping Room Attendant
Hampton Inn By Hilton
07.2018 - 08.2022
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
Education
High School - Academic Study
Wyoming East High
New Richmond 06.2013
Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Customer Service
- Task assignment
- Staff Scheduling
- Cleaning techniques
- Training and mentoring
- Staff Training and Development
- Health and safety compliance
- Task Delegation
- Cleaning bathrooms
- Department coordination
- Cleaning practices
- Vacuuming and sweeping
- Workload prioritization
- Quality improvements
- Customer Relationship Management
- Sanitation Standards
- Sorting and washing laundry
- Chemical Handling
- Ordering cleaning supplies
- Quality Assurance Controls
- Supply Inventory Management
- Document Control
- Folding clean laundry
- Employee evaluations
- Staff evaluations
- Performance Improvements
- Window Cleaning
- Performance Evaluation
- Waste disposal
- Report Generation
- Data Archiving
- Quality Assurance
- Inter-department collaboration
- Dusting furniture
- Payroll understanding
- Pest Control
- Regulatory Compliance
- Invoice Processing
- Expense Tracking
- Payroll Administration
- Budget Administration
- Team Coordination
- Timekeeping
- Safety Protocols
- Problem-Solving
- Team Guidance and Motivation
- Employee Training and Development
- Facilities Maintenance
- Work Inspection
- Clear Communication
- Staff Training
- Creative Thinking
- Decision-Making
- Complaints Handling
- Microsoft Office
- Customer Relations
- Employee Work Scheduling
- Facility Inspection
- Employee Scheduling
- Conflict Resolution
- Employee performance evaluation
- Inventory Replenishment
- Preventive Maintenance
- Database Updating
Affiliations
People person, outgoing, always on time, team player, welling to do my job and more.
Certification
- Area of expertise License - Timeframe
Languages
English
Full Professional
Timeline
Housekeeping Supervisor
Clarion Pointe
04.2024 - Current
Housekeeping Room Attendant
Hampton Inn By Hilton
07.2018 - 08.2022
High School - Academic Study
Wyoming East High
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