Amber Clemons
Atlanta,GA
Summary
Dynamic and enthusiastic professional with extensive experience in customer service, recognized for exceptional interpersonal skills and a strong ability to foster teamwork. Committed to personal and professional growth, driven by a passion for helping others and a desire to cultivate meaningful connections. Proactive leader striving to set a positive example in both the workplace and at home, while continuously seeking opportunities for knowledge enhancement and skill development. Eager to leverage these qualities to contribute effectively within a collaborative environment.
Overview
13
13
years of professional experience
Work History
Master Cosmetologist
Self Employed
Atlanta
04.2016 - Current
- Performed a wide range of hair services including precision cuts, coloring, highlights, silk presses, sew-ins, and natural styles tailored to client preferences.
- Specialized in protective styles, custom wig installs, lace closures/frontals, and healthy hair maintenance techniques.
- Advised clients on hair care routines and recommended professional products to promote hair health and growth.
- Built lasting relationships with a loyal clientele by providing personalized consultations and consistent, high-quality service.
- Maintained high client satisfaction and retention by actively listening to client needs and delivering desired results.
- Created a welcoming and professional salon experience that encouraged repeat business and word-of-mouth referrals.
- Maintained a clean, organized, and sanitary work environment in full compliance with state board regulations.
- Managed appointment scheduling, client records, and payments using salon management systems (e.g., Vagaro, GlossGenius).
- Stayed up-to-date on industry trends, techniques, and continuing education to maintain licensure and elevate service offerings.
- Educated clients on professional-grade hair care and styling products, increasing retail sales and product loyalty.
- Stayed current with emerging beauty brands, trends, and product lines to offer informed recommendations.
- Contributed to a positive, collaborative salon environment through teamwork and shared best practices.
- Hair Care & Styling
- Client Relations & Retention
- Salon Operations & Hygiene
- Product Knowledge & Sales
- Team Collaboration & Training
Customer service representative
Gtech
Atlanta
10.2012 - 03.2015
- Help customers to troubleshoot and resolve technical issues with lottery machines.
- Handled high-volume inbound calls, providing prompt and professional assistance to customers.
- Resolved customer inquiries and complaints with empathy, accuracy, and efficiency.
- Maintained a positive, helpful attitude to ensure customer satisfaction and loyalty.
- Accurately navigated internal systems to provide information and support regarding products, services, and billing.
- Documented customer interactions and maintained detailed service records in CRM tools (e.g., Salesforce, Zendesk, etc.).
- Resolved issues on the first call whenever possible, reducing repeat call volume and improving customer experience.
- Escalated complex issues to supervisors when necessary while maintaining control of the conversation.
- Managed time effectively in a fast-paced environment to meet call quotas and service level agreements (SLAs).
- Collaborated with team members and participated in regular training to improve service quality and stay updated on company policies.
- Technical & Product Knowledge
- Problem Solving & Efficiency
- Time Management & Teamwork
Education
Master cosmetology - undefined
Empire Beauty school
Dunwoody05.2010
HS Diploma - undefined
Tri Cities High School
Atlanta05.2007
Skills
- Efficiently manages multiple clients, tasks, or calls without sacrificing quality or professionalism Expert
- Builds strong rapport with clients and handles concerns with patience, empathy, and quick resolution Expert
- Adaptability Under Pressure Thrives in high-volume, fast-paced environments while staying calm, focused, and solution-oriented Expert
- Strong Communication Skills Clearly conveys information and instructions, both verbally and in writing, to ensure understanding and satisfaction Expert
- Attention to Detail Ensures accuracy in every client interaction, transaction, or service—whether in a call center or salon setting Expert
Timeline
Master Cosmetologist
Self Employed
04.2016 - Current
Customer service representative
Gtech
10.2012 - 03.2015
Master cosmetology - undefined
Empire Beauty school
HS Diploma - undefined
Tri Cities High School