Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Clevenger

New Port Richey

Summary

Dynamic and quick-learning professional eager to embrace a challenging role that leverages strong organizational and adaptability skills. Committed to developing new competencies while contributing effectively to team objectives and driving company advancement. A proactive approach to problem-solving and collaboration ensures a positive impact in any work environment. Prepared to tackle new challenges and support organizational growth with enthusiasm and dedication.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Leasing Professional

Burton Carol Management LLC
06.2025 - Current
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Prepare all paperwork for resident files (applications, lease packages, renewal packages, transfers, move-outs. etc.).
  • Communicate with staff and customers via phone, letter and email.
  • Respond to requests and scheduled appointments for property showings.
  • Assist current residents with regard to maintenance and day to day issues.
  • Provide support to property manager .
  • Property management software CRM. (Entrata)
  • Conducting engaging property tours for current and future residents.
  • Work closely with maintenance staff to expedite repairs or improvements when necessary, maintaining quality living spaces for tenants.
  • Evaluate market trends to strategically adjust advertising efforts for maximum reach among target audiences.
  • Collected rent and tracked resident payments and information in computer system.
  • Weekends open office until closing unsupervised .
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Personal Support Caregiver/Home Health Aid

We Care More LLC
10.2024 - 07.2025
  • Assistance with Activities of Daily Living (ADLs): Bathing, showering, and personal hygiene Dressing and grooming Toileting and incontinence care Mobility assistance, including help with walking, transferring (from bed to chair, etc.), and using mobility aids (walkers, wheelchairs) Eating and feeding
  • Light housekeeping, such as dusting, vacuuming, and tidying up
  • Laundry
  • Meal preparation, including planning, cooking, and serving meals according to dietary needs
  • Companionship and Emotional Support: Providing conversation and social interaction Listening and offering emotional support Combating loneliness and isolation Encouraging engagement in hobbies and interests
  • Household Tasks: Light housekeeping, such as dusting, vacuuming, and tidying up Laundry Meal preparation, including planning, cooking, and serving meals according to dietary needs Grocery shopping and running errands.
  • Medication Reminders: Reminding clients to take their prescribed medications Organizing pillboxes
  • Transportation: Accompanying clients to medical appointments, social outings, and other errands Driving clients using their vehicle or the caregiver's vehicle.
  • Health Monitoring: Observing and reporting any changes in the client's condition, behavior, or health to family members or supervisors
  • Communication: Communicating effectively with the client, their family, and healthcare professionals
  • Creating a Safe Environment: Identifying and addressing potential safety hazards in the home
  • Following a Care Plan: Adhering to the individualized care plan developed for the client.

Billing Credit & Collections and Fulfillment Specialist

TWN Communications
01.2021 - 04.2024
  • Maintained a Remote/Hybrid schedule.
  • Maximized department performance by training and mentoring new staff.
  • Checked on payments and convey options by reaching out to customers using various means.
  • Received information about disputes and responded to incidents calmly to develop effective resolutions.
  • Located and notified customers of delinquent accounts by mail, email and telephone to collect payments.
  • Processed payments over phone and set up recurring payments.
  • Received payment and posted to appropriate customer accounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Arranged for debt repayment and established repayment schedule based on customer finances.
  • Created standard operating procedures and delivered training to personnel to improve operational functions.
  • Stocked shelves, racks and bins with ordered inventory.
  • Stored and organized items in cabinets or supply rooms, allowing for easy retrieval.
  • Tracked outgoing orders to provide shipping status to customers.
  • Printed accurate labels and applied to boxes prior to shipment.
  • Coordinated with other associates on day-to-day work activities to drive productivity and achieve operational objectives.
  • Daily AM and PM mail pick-up and drop-off to the USPS.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Greeted guests and vendors to assist through the building.
  • Reserved and managed meeting and conference rooms availability.
  • Stocked inventory and ordered office and kitchen supplies.
  • Answered phones and routed voicemails to respective employees.
  • Maintained positive working relationship with fellow staff and management.
  • Participated in credit and collections activities.
  • Received and distributed mail, letters and packages.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Coordinated monthly status calls to update teams on goals, strategies and developments while sharing best practices to enhance employee success.
  • Maintained front desk to provide positive first impression.

Sr. Support Specialist for Customer Service, Claims, SIU, Rental Depts.

Mercury Insurance
03.2005 - 02.2018
  • General Senior Support Specialist Responsibilities (Across Departments):
  • Investigating and resolving intricate issues related to policies, billing, claims departments. This often involves analyzing policy documents, researching regulations, and collaborating with other departments.
  • Serving as a point of contact and subject matter expert within their assigned area (Claims, Special Investigations Unit, or Rental Department).
  • Providing guidance, training, and support to junior support staff.
  • Maintained a Remote/Hybrid schedule as needed.
  • Identifying areas for process improvement and contributing to the development and implementation of more efficient workflows.
  • Working closely with other departments (e.g., operations, product development, legal) to resolve issues and improve customer experience.
  • Generating reports on key support metrics and identifying trends or recurring issues.
  • Assisting with quality monitoring of support interactions to ensure adherence to standards.
  • Ensuring all support activities adhere to relevant policies, procedures, and regulations.
  • Addressing complex billing inquiries, resolving discrepancies, and assisting with payment issues.
  • Providing guidance on the claims process, resolving claim-related inquiries, and potentially assisting claims adjusters with administrative tasks.
  • Identifying recurring issues and recommending process improvements to enhance efficiency and customer satisfaction.
  • Creating and maintaining clear and accurate documentation, including knowledge base articles, FAQs, and procedural guidelines for both internal and external use.
  • Staying up-to-date with insurance laws, regulations, and company policies to ensure all support activities adhere to these standards.
  • Communicating effectively and professionally with customers, agents, underwriters, claims adjusters, and other stakeholders, both verbally and in writing.
  • Building and maintaining strong working relationships with internal teams and external partners.

Education

High School Diploma -

Continental Academy
05.2002

Skills

  • Effective Time Management
  • Adaptability
  • Ability to Multitask
  • Self-motivated
  • Computer Skills
  • Customer Service
  • Strong Organization

Certification

  • Care Academy Certificate of Completion: Assisting with Medication Self-Administering Part 1 2025-02-26
  • Care Academy Certificate of Completion: Assisting with Medication Self-Administering Part 2 2025-02-26
  • Care Academy Certificate of Completion: Alzheimer's Disease and Related Disorders FL 2025-02-03
  • Care Academy Certificate of Completion: Overview of HIV/AIDS 2025-01-31
  • DTIS_ Digital Trusted Identity Services 2024-09-15
  • HIPPA_Basics_Certificate 2024-09-30
  • APD- Requirements for All Waiver Providers_Certificate 2024-09-30


  • APD_Direct Care Core Competencies Course_Certificate 2024-10-02
  • APD_Zero Tolerance Course_Certificate 2024-10-02

Timeline

Leasing Professional

Burton Carol Management LLC
06.2025 - Current

Personal Support Caregiver/Home Health Aid

We Care More LLC
10.2024 - 07.2025

Billing Credit & Collections and Fulfillment Specialist

TWN Communications
01.2021 - 04.2024

Sr. Support Specialist for Customer Service, Claims, SIU, Rental Depts.

Mercury Insurance
03.2005 - 02.2018

High School Diploma -

Continental Academy

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