Amber C. Marks
Patient Access Representative
Vancouver,WA
Summary
strong communication skills. Understanding of customer service principles and adept in handling transactions efficiently. Focused on providing excellent service and enhancing customer experience.
Overview
27
27
years of professional experience
Work History
Patient Access Representative
Peacehealth
09.2021 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
Store Associate & Package Handler
Glacier Tanks
05.2018 - 09.2021
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Package Tender
UPS
11.2017 - 01.2018
- Followed safety regulations to maintain safe work environment.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
Warehouse Worker
T & L Communications
11.2016 - 11.2017
- Performed annual inspections on fire and security alarm systems.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Enhanced warehouse efficiency by implementing effective inventory management and organization safety.
- Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
- Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
Administrative Assistant
Scotia Capital-The Bank of Nova Scotia
06.2004 - 02.2008
- Maintain all banking files: Corporate, Legal & Operations
- Provide backup to Accounting department
- Data entry for daily operations
- Set up conferences in office and outside of office
- Shipping and Receiving
- Copying & Binding
- Billing & Check processing
- Keeping supplies stocked and organized
Reciptionist/Data Entry
Realtors’ Multiple Listing Service-R.M.L.S.
11.2001 - 07.2002
- Data Entry
- Multi
- Line phone
- Billing
- Proof reading of listing for accuracy and compliance
Shipping Clerk
Mail Boxes Etc. (UPS Store)
07.1998 - 11.2001
- Shipping & Receiving
- Packaging
- Notary Public
- Maintenance of all office machines
- Color/Black & White copying
- Faxing
Packaging & Shipping Clerk
Barteaux Machetes
09.1997 - 06.1998
- Packaging & Shipping
- Billing
- Optimized workflow efficiency, implementing lean manufacturing principles within the production line.
- Enhanced process efficiency by identifying and resolving quality issues in manufacturing processes.
- Reduced waste by implementing stricter quality control measures during manufacturing process.
- Oversaw manufacturing, quality, inventory and shipping operations to promote on-time fulfillment.
Education
High school Diploma -
Franklin High School
Portland, OR1999
Skills
Insurance Verification
Fee Collection
Paging Systems
Insurance billing
Till counting
Appointment Scheduling
Greet & help patients
Collaborate with coworkers to streamline workflow
Timeline
Patient Access Representative
Peacehealth
09.2021 - Current
Store Associate & Package Handler
Glacier Tanks
05.2018 - 09.2021
Package Tender
UPS
11.2017 - 01.2018
Warehouse Worker
T & L Communications
11.2016 - 11.2017
Administrative Assistant
Scotia Capital-The Bank of Nova Scotia
06.2004 - 02.2008
Reciptionist/Data Entry
Realtors’ Multiple Listing Service-R.M.L.S.
11.2001 - 07.2002
Shipping Clerk
Mail Boxes Etc. (UPS Store)
07.1998 - 11.2001
Packaging & Shipping Clerk
Barteaux Machetes
09.1997 - 06.1998
High school Diploma -
Franklin High School