Amber Cochlin
Chouteau,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude in a Management & Leadership environment. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
TSM
Sally Beauty
03.2016 - Current
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked well in team setting, providing support and guidance.
- Self-motivated, with strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Store Manager
Sally Beauty
04.2014 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Consecutive record-breaking years since store's opening.
Store Manager
Sally Beauty
01.2011 - 03.2014
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained and guided team members to maintain high productivity and performance metrics.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Beauty Advisor
Sally Beauty
06.2007 - 12.2010
- Met sales goals, supporting organizational health through consistent and reliable service.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Business Administration
Rodgers State University
Claremore, OKHigh School Diploma -
Chouteau-Mazie High School
Chouteau, OK05.2007
Skills
- Organization and Time Management
- Multitasking Abilities
- Supervision and leadership
- Dependable and Responsible
- Team Management
- Flexible and Adaptable
- Active Listening
Accomplishments
- Successfully opened new store location
- Managed a new store that has exceeded company expectations & goals every year since opening.
- Personally lead and developed multiple Beauty Advisors that went on to become Store Managers
Timeline
TSM
Sally Beauty
03.2016 - Current
Store Manager
Sally Beauty
04.2014 - Current
Store Manager
Sally Beauty
01.2011 - 03.2014
Beauty Advisor
Sally Beauty
06.2007 - 12.2010
Business Administration
Rodgers State University
High School Diploma -
Chouteau-Mazie High School