Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amber Coffey

Amber Coffey

Lawrenceville,GA

Summary

Proven leader, effective communicator, dynamic and result-driven sales professional. Excelled at Djuan's New Orleans Bistro by fostering teamwork and enhancing customer satisfaction. Demonstrated adaptability and product knowledge expertise at all jobs, significantly contributing to sales growth and operational efficiency. Excellent communication and interpersonal skills, with a strong ability to understand customer needs and deliver tailored solutions. Highly motivated and adaptable, with a passion for achieving and ensuring the teams success.

Diligent leader with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Just Brunch Breakfast Bar
09.2024 - Current
  • Managed daily operations to ensure performance, quality and service metrics.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Server/Assistant General Manager

Djuans New Orleans Bistro
05.2023 - Current
  • Greeted customers warmly to provide exceptional customer service.
  • Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
  • Delivered customer orders promptly and with attention to accuracy and satisfaction.
  • Trained over 20 new staff members and provided ongoing coaching to existing staff.
  • Setting a positive example for the team and fostering a collaborative and efficient work environment.

Server/Assistant Manager

Copper Cove Bistro
07.2020 - 04.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained clean, safe, and organized store environment to enhance customer experience.
  • Developed strong working relationships with staff, fostering positive work environments.
  • Trained 10 or more servers, also created training manuals for all days of training.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Automotive Sales Professional

Landmark Dodge Chrysler Jeep Ram
11.2019 - 07.2020
  • Utilized CRM software to manage leads, track communication, and improve overall client interactions.
  • Served as a liaison between customers and service departments, ensuring seamless post-sale experiences.
  • Facilitated smooth transactions by preparing all necessary documentation in a timely manner.
  • Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
  • Enhanced customer satisfaction through personalized service and diligent followups with 75 calls a day.
  • Leveraged social media platforms to engage potential buyers, promote dealership offerings, and expand brand reach.

Automotive Sales Professional

Toyota of Union City
02.2018 - 11.2019
  • Increased dealership sales by developing and maintaining strong relationships with clients.
  • Collaborated with finance team to secure optimal financing solutions for customers.
  • Delivered exceptional product presentations, resulting in increased customer confidence and higher sales rates.
  • Conducted thorough market research to stay informed on industry trends and competitor offerings.
  • Utilized CRM software to manage leads, track communication, and improve overall client interactions.
  • Set a goal of 100 calls a day.
  • Attended industry conferences and training events, continually refining skills and broadening knowledge base.

Education

High School Diploma -

Riverdale High School

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Positive and Friendly Attitude
  • Willing to Learn
  • Responsible and Trustworthy
  • Customer Service (CRM)
  • Experienced in fast paced environments and able to consistently exceed daily expectations
  • Strong negotiation skills
  • Adaptability to Change
  • Target Achievement
  • Product Knowledge Expertise
  • Efficient in staff training and development
  • Customer service
  • Team leadership
  • Decision-making
  • Money handling
  • Staff management
  • Recruiting and interviewing
  • Customer relationship management (CRM)
  • Employee performance evaluation

Accomplishments

  • Awarded employee of the month (2020) Copper Cove
  • Promoted to Assistant Manager (2020) Copper Cove
  • Promoted to Assistant Manager (2023) Djuan's Bistro
  • Awarded employee of the month (2023) Djuan's Bistro

Timeline

Assistant Manager

Just Brunch Breakfast Bar
09.2024 - Current

Server/Assistant General Manager

Djuans New Orleans Bistro
05.2023 - Current

Server/Assistant Manager

Copper Cove Bistro
07.2020 - 04.2023

Automotive Sales Professional

Landmark Dodge Chrysler Jeep Ram
11.2019 - 07.2020

Automotive Sales Professional

Toyota of Union City
02.2018 - 11.2019

High School Diploma -

Riverdale High School

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Amber Coffey