Amber Cogoli
Haslet,TX
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
PTF Mail Carrier
United States Postal Service, USPS
Keller, Texas
09.2021 - Current
- Delivered mail to residential and commercial addresses.
- Operated postal vehicles safely while adhering to traffic regulations.
- Assisted customers with inquiries, enhancing their understanding of available postal services.
- Sorted incoming and outgoing mail efficiently for optimal delivery routes.
Correctional Officer
Maine State Prison
Warren, ME
04.2018 - 09.2021
- Monitored inmate behavior to ensure safety and maintain order.
- Conducted comprehensive searches of inmates and living areas to identify and confiscate contraband.
- Responded quickly to various emergencies and incidents to ensure safety.
- Provided first response medical care in emergency situations.
- Documented daily activities and incidents in logbooks and reports to maintain accurate records.
Kitchen Manager
Applebee's
Worcester, MA
02.2007 - 04.2018
- Managed daily kitchen operations and staff.
- Supervised food preparation, ensuring compliance with OSHA safety standards to maintain a safe environment.
- Trained new kitchen staff on cooking techniques and food handling procedures.
- Managed inventory levels to ensure adequate supply for kitchen operations.
Education
Correctional Officer 1
Maine Criminal Justice Academy
04.2018 - 10.2018
CDL Class A Certificate -
New England Tractor Trailer Training School
Pawtucket, RI 04.2009 - 04.2010
Diploma -
Oxford High School
Oxford, MASkills
- Customer service
- Inventory management
- Conflict resolution
- Time management
- Attention to detail
- Effective communication
- Teamwork and collaboration
References
Furnished upon request.
Awards
- Wardens coin, Maine State Prison- 2019
- Fire Fighter Rookie of the Year, East Marion Fire Dept-2011
- Employee of the Year, Applebee's-2007
Timeline
PTF Mail Carrier
United States Postal Service, USPS
09.2021 - Current
Correctional Officer
Maine State Prison
04.2018 - 09.2021
Correctional Officer 1
Maine Criminal Justice Academy
04.2018 - 10.2018
CDL Class A Certificate -
New England Tractor Trailer Training School
04.2009 - 04.2010
Kitchen Manager
Applebee's
02.2007 - 04.2018
Diploma -
Oxford High School