Amber Cole

• Ensures Dental Class readiness for all deploying members in the Air Force Reserves.
• Attends annual humanitarian missions with dentist and provides dental resources.
• Demonstrated proficiency in using CAD/CAM software to design customized dental restorations efficiently and accurately.
• Effectively managed time to prioritize and complete multiple cases simultaneously, allowing for consistent workflow and timely delivery of products.
• Assisted in training new technicians, contributing to overall team skill growth and improved laboratory performance.
• Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
• Documented patient dental health information, medical history, and vital signs for future reference.
• Explained treatment procedures and instructed patients on home care guidelines.
• Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
• Monitored patient comfort and safety during dental procedures.

• Manage Billing & Collections / Account Receivable

 • Budgeting & Financial Planning

•Provides Leadership & direction to team members.

Manage positive internal and external relations with all referring doctors.

 • Ensuring high levels of patient satisfaction and addressing complaints.

•Overseeing patient intake and discharge processes.

•Educating patients on dental procedures and office policies.

•Coordinating patient care and follow-up.  • Managing patient records and ensuring confidentiality.

• Recruiting, training, and supervising office staff.

• Conducting performance evaluations and providing feedback.

• Managing payroll and employee benefits.

• Addressing staff concerns and fostering a positive work environment.

• Scheduling appointments and managing the office calendar.

• Handling correspondence, emails, and phone calls.

• Coordinating with dental suppliers and vendors for inventory and

• Submit dental insurance claims electronically or via mail in accordance with insurance company requirements.

• Follow up on submitted claims to ensure prompt and accurate reimbursement.

•Address and resolve issues related to denied or rejected claims.

• Communicate with patients to explain insurance benefits, coverage limits, and out-of-pocket costs.

•Assist patients in understanding their insurance policies and how they apply to their dental treatments.

• Handle patient inquiries and concerns regarding insurance claims and billing issues.

• Verify patient insurance coverage and benefits before appointments and procedures.

• Maintain up-to-date records of patient insurance information and eligibility.

• Boosted staff morale by offering constructive feedback and specific direction.

•Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.

• Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.