Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Work Availability
Timeline
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Amber Cole

Amber Cole

Fiskdale,MA

Summary

Experienced professional with a strong entrepreneurial mindset, with a decade of expertise in merchandising, negotiation, sales, and customer-focused marketing. Demonstrated success in cultivating and motivating cross-functional partnerships to boost profitable sales through diverse channels. Skilled at leading and inspiring teams to achieve strategic objectives and drive business growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Account Executive

JOH
05.2023 - 05.2025


  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Guided clients through buying process, from initial contact to post-sale support, ensuring smooth and positive experience.
  • Negotiated contracts successfully, securing favorable terms for clients.
  • Conducted regular check-ins with existing clients to assess their needs and identify upselling opportunities.
  • Developed detailed reports analyzing account performance data, providing valuable insights for future strategy adjustments or improvements.
  • Assisted in the onboarding process for new clients, ensuring a smooth transition into the company's roster of accounts.
  • Collaborated with cross-functional teams to develop comprehensive marketing strategies, resulting in increased brand awareness and revenue growth.

Sr. Category Specialist, Ecommerce North America

Workhuman
09.2022 - 03.2023
  • Developed a strategic promotional plan for North America that delivered +$500K in savings between Q4 2022 and Q1 2023.
  • Collaborated globally with business partners to implement a digital strategy for site experience and promotional offering to drive business growth.
  • Identified +$2M cost savings opportunity on key North American brand by leveraging existing vendor network.


Associate Merchant, OTC

BJ’s Wholesale Club
05.2021 - 09.2022
  • Lead strategic development of OTC portfolio worth +$345M in sales with full P&L responsibility.
  • Rightsized assortment and restructured planogram flow to grow market share coverage of +300 bps: $8.9M sales gain, margin grows $2.6M while reducing assortment by 12%.
  • Negotiated with vendors on pricing, exit strategies, terms, contracts, and promotional/marketing support.
  • Created various sales driving activities across all categories utilizing multiple marketing tactics: Smart Saver (circular), in-store promotions, digital, loyalty program, and secondary product placement.
  • Demonstrated deep understanding of market trends, customer insights/decisions trees, and competitive landscapes to deliver best in class customer experience at BJs.


Assistant Category Manager, General Merchandising

CVS Health
06.2019 - 05.2021
  • Managed execution of strategic growth initiatives to deliver budgeted financial goals of a $1B category portfolio with P&L responsibility.
  • Developed strategic promotional plan based on key category insights to drive growth within value-driven category while staying nimble to inventory constraints and environmental factors (COVID-19).
  • Negotiated with top vendors to deliver customer motivating and profit driving promotional events.
  • Implemented assortment changes to deliver new innovations critical to driving portfolio growth strategies and remaining ahead of the market.
  • Analyzed sales, margin, and inventory levels to identify risks and opportunities across all categories and collaborate cross-functionally to mitigate risks and capitalize on opportunities.
  • Established new processes with high cross-functional integration to launch urgent product needs at shelf during unprecedented inventory impact from national pandemic event.


Category Analyst, Healthcare [Contractor]

CVS Health
01.2017 - 06.2019
  • Supported execution of strategic growth initiatives to deliver budgeted financial goals of a $450M category.
  • Lead execution of specialized innovation planogram while managing cross-functional partners to meet strict deadlines and develop out-of-the-box process tactics to overcome timing and implementation obstacles.
  • Established cross-functional relationships with internal CVS partners to deliver on goals and initiatives.

Education

MBA - Entrepreneurial Thinking & Innovative Practice

Bay Path University
01.2012

B.S - Business Management & Marketing

Westfield State University
01.2009

Skills

  • Category Management (brick-and-mortar, digital)
  • Customer-Centric
  • Strategic Business Planning & Implementation
  • Project Management
  • Negotiation
  • Profit Improvement
  • Financial & Inventory Planning
  • Strategic Selling
  • Analytical
  • Critical Thinker
  • Problem-Solver
  • Proficient with Microsoft Office Suite, Tableau, SAP, SAP BI, PIM
  • Intermediate with Amazon Web Services (AWS)

Certification

Conlego Negotiation Training Course

Hobbies and Interests

  • Beauty & Skin Care Enthusiast
  • Fitness and Wellness
  • Traveling and Exploring
  • Reading
  • Listening to Podcasts

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Account Executive

JOH
05.2023 - 05.2025

Sr. Category Specialist, Ecommerce North America

Workhuman
09.2022 - 03.2023

Associate Merchant, OTC

BJ’s Wholesale Club
05.2021 - 09.2022

Assistant Category Manager, General Merchandising

CVS Health
06.2019 - 05.2021

Category Analyst, Healthcare [Contractor]

CVS Health
01.2017 - 06.2019

B.S - Business Management & Marketing

Westfield State University

MBA - Entrepreneurial Thinking & Innovative Practice

Bay Path University

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