Amber Cole
Toney
Summary
Seeking a challenging position in Human Resources, Clerical, Customer Service, Retail Management, where my professional experience will allow me to make an immediate contribution as an integral part of a progressive company.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
21
21
years of professional experience
Work History
FSA-H/R
Athens Health And Rehab Center
Athens, AL
10.2025 - Current
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Realtor/Lead Property Manager
Lamica Realty
Huntsville, AL
05.2023 - Current
- Handle all client relations involved in a real estate transaction. File and maintain all necessary paperwork. Schedule showings, appraisals, inspections etc. Maintain constant communication with clients, title companies and lenders. Make Sure all paperwork is filed promptly and correctly. Maintain client satisfaction even after closing. Daily Property Management duties: process applications, schedule and follow up on maintenance requests from tenants, list and promote incoming rentals. Communicate with owners and tenants daily.
Realtor
Revolved Realty
Huntsville, AL
07.2022 - 05.2023
- Handle all client relations involved in a real estate transaction. File and maintain all necessary paperwork. Schedule showings, appraisals, inspections etc. Maintain constant communication with clients, title companies and lenders. Make Sure all paperwork is filed promptly and correctly. Maintain client satisfaction even after closing.
Realtor
Matt Curtis Real Estate
Madison, AL
02.2022 - 07.2022
- Handle all client relations involved in a real estate transaction. File and maintain all necessary paperwork. Schedule showings, appraisals, inspections etc. Maintain constant communication with clients, title companies and lenders. Make Sure all paperwork is filed promptly and correctly. Maintain client satisfaction even after closing.
Kennel/Daycare/Front Office Staff
Wagging Tails Junction
Manassas, VA
01.2015 - 06.2016
- Maintain cleanliness of kennels and daycare room, administer food and medications in a timely manner. Greet new clients, answer phones and answer inquires about our facility and programs and book reservations for future stays. Maintain client files making sure shot records are up to date. Can be responsible for upwards of 50 dogs in one room when in daycare and maintaining safety and order.
Counter Representative
Continental Cleaners
Del Mar, CA
05.2013 - 11.2014
- Greet customers and help with answering questions regarding best method of cleaning garments. Open/close store unsupervised and make bank runs. Provide personalized quick service to all clients. Handle cash/check, credit transactions accurately.
- Resigned due to relocation
Assistant Manager
Tuesday Morning
Carlsbad, CA
07.2012 - 04.2013
- (part time manager): Open and close store, monitor daily sales goals, track customer sign ups. Lead staff in daily tasks; supervise truck, stock and any merchandising done in store. Check emails and execute in store promotions. Do daily bank runs for change/ nightly deposit. Plan and execute monthly sale ads including setting up fixtures for specified sale products and markdowns.
Sales Associate
ROSS (Dress for Less)
Smyrna, TN
10.2010 - 01.2011
- Supervise dressing room area, executing store policies with limited supervision, while executing daily markdowns, and processing new stock. Cashier on a daily basis while providing customer service. Supervise sales floor daily, maintaining a clean, neat and organized appearance to merchandise.
- Resigned due to relocation
Key Holder
Justice-(Just for Girls)
Hendersonville, TN
11.2008 - 08.2010
- (part time manager): Handle daily deposits/ maintain register balance/verify needs for change. Daily paperwork: ex- daily sales goals, shift coverage, contest goals. Print and verify incoming shipment. Correctly process and file damages, marked out of stock items or office documents that need to be shipped out through U.P.S. / Fed Ex. Print and execute markdowns or changes for in store promotions. Input customer information for every transaction, ex- customer phone number, email address, and birthday of child. Coach sales associates daily on company daily sales goals/U.P.T/A.D.S. goals, coupon promotions, contest goals. On occasion participate in company conference calls and take detailed notes to report to all other members of management.
Sales Associate/ Visual manager’s aide
Charlotte Russe
Nashville, TN
08.2008 - 05.2010
- Maintain cleanliness of cash wrap/ sales floor. Handle customer purchases in a timely manner. Process shipment after verifying each cartons label had been pulled and placed in the correct slot on the daily print outs and having a member of management check off on each sheet. Answer store phone in a timely manner and handle all customer complaints, questions, and suggestions. Participated and worked closely with visual manager to update floor/window visual standards, execute floor sets correctly by the company standards.
Juniors Dept/ Prom Dresses/ Ladies Shoes Specialist
Dillard’s
Cool Springs, TN
02.2007 - 12.2007
- Assist young women with any questions concerns about the sizing/fit of our selection of prom dresses. Complete and file customer special orders. Check out customers in a timely manner. Assist with customer in store company credit card payments. Complete mass markdowns of merchandise. Ladies Shoes: Assist customers with finding the right fit in our selection of shoes. Attended numerous shoe brand specialty classes to gain a better in depth knowledge of our products. Open and close registers on a daily basis. Execute mass markdowns for this dept. as well with a scan gun.
Receptionist
Salon Secrets
Antioch, TN
01.2007 - 07.2007
- Maintain cleanliness of salon area, ex-sweeping, mopping, disinfecting tools/chairs. Answer phones and book appointments for clients, and answer questions. Maintain products in the store and salon areas, restock when needed. Help customers with purchases.
- Salon went out of business
Assistant Manager/ Store Manager
Rave/Max Rave
11.2004 - 02.2007
- Make weekly schedules, being mindful of shift coverage, daily peak hours, and tasking. Deal with employee relations, conflicts, and make resolutions for any concerns. Complete and file monthly paperwork, including faxing weekly schedules to the district D.M. Plan, schedule and make sure floor sets were executed following company standards. Recruit, interview and train new employees to company standards. Constantly update management staff on sales goals and set daily plans on how to reach said goals.
Education
High School -
Antioch High School
01-2004
Volunteer State Community College
Nursing
Calhoun Community College
05-2027
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
Timeline
FSA-H/R
Athens Health And Rehab Center
10.2025 - Current
Realtor/Lead Property Manager
Lamica Realty
05.2023 - Current
Realtor
Revolved Realty
07.2022 - 05.2023
Realtor
Matt Curtis Real Estate
02.2022 - 07.2022
Kennel/Daycare/Front Office Staff
Wagging Tails Junction
01.2015 - 06.2016
Counter Representative
Continental Cleaners
05.2013 - 11.2014
Assistant Manager
Tuesday Morning
07.2012 - 04.2013
Sales Associate
ROSS (Dress for Less)
10.2010 - 01.2011
Key Holder
Justice-(Just for Girls)
11.2008 - 08.2010
Sales Associate/ Visual manager’s aide
Charlotte Russe
08.2008 - 05.2010
Juniors Dept/ Prom Dresses/ Ladies Shoes Specialist
Dillard’s
02.2007 - 12.2007
Receptionist
Salon Secrets
01.2007 - 07.2007
Assistant Manager/ Store Manager
Rave/Max Rave
11.2004 - 02.2007
High School -
Antioch High School
Volunteer State Community College
Nursing
Calhoun Community College