Amber Coles
Trenton,NJ
Summary
Highly-motivated leader with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Retail Manager II
Sodexo
Plainsboro, NJ
04.2024 - Current
- Oversaw retail operations to ensure that all stations were operating efficiently and maintaining customer service standards.
- Manage visual merchandising, maintained standards, and elevated customer experience.
- Supervise staff to ensure customer satisfaction and proper performance of duties.
- Ensure compliance with safety regulations in accordance with company policy.
- Organize seasonal promotions to increase brand awareness and drive sales growth.
- Assist with coordinating catering services for corporate events, as requested by clients.
- Curate weekly/event menus in collaboration with executive chef, accommodating dietary restrictions and customer/client preferences.
Operations Manager
Chick-fil-A
Hamilton , NJ
09.2022 - 04.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Monitored operations and reviewed records and metrics to understand company performance.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Processed invoices and other financial records.
Operations Manager
Amazon
Lawrenceville, NJ
08.2014 - 09.2022
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Created detailed reports on the performance of individual departments within operations.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Provided administrative support to the District Manager by preparing reports, documents and presentations.
- Participated in team meetings to provide feedback on operational issues and solutions.
- Utilized software programs such as Excel, Word, Access, for data entry, analysis and reporting purposes.
Education
Associate of Arts -
Mercer County Community College
Trenton, NJ08-2014
Skills
- Organizational Management
- Policy and Procedure Adherence
- Administrative Support
- Process Improvement
- Workflow Planning
- Problem Solving
- Performance Monitoring
- Meeting Coordination
- Customer Service
Professional References
- Upon Request
Timeline
Retail Manager II
Sodexo
04.2024 - Current
Operations Manager
Chick-fil-A
09.2022 - 04.2024
Operations Manager
Amazon
08.2014 - 09.2022
Associate of Arts -
Mercer County Community College
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