Amber Collins

• Perform vacuuming, sweeping, mopping and dusting.
• Cleaning and disinfecting bathroom, kitchen, and living area.
• Polish furniture and home furnishings
• Tidy rooms, empty waste bins, and remove all trash
• Sanitize public areas and clean ceiling fans

Working for Homeaglow, I provide residential cleaning services such as dusting, vacuuming, mopping, bathroom and kitchen sanitation, dishwashing, trash removing as well as what the client requests. I manage my own schedule and rates through the platform, as well as communication with clients about what their preferences, and use my own cleaning supplies when needed. Through this work I have strengthened skills in time management, attention to detail, customer service, and reliability while gaining experience working independently as an on-demand house cleaner.

• Scan and track packages accurately
• Handle packages carefully to ensure safe delivery
• Ensure package is sent to correct destination routes

During my experience at UPS, I worked in a fast-paced logistics environment, handling tasks such as sorting, scanning, and loading packages to ensure timely and accurate deliveries. I developed strong organizational and teamwork skills, learned to operate efficiently under pressure, and improved my time management and attention to detail. This role also strengthened my communication abilities and understanding of supply chain operations.

• Purchased groceries for customer needs
• Delivered Groceries
• Maintained accuracy and timeliness in order fulfillment
• Provided excellent customer service during deliveries

As an Instacart Shopper, handled grocery shopping and delivery for customers, ensuring accuracy and timeliness in fulfilling orders. My responsibilities included selecting quality products, managing substitutions, and maintaining clear communications with clients to ensure satisfaction. This experience strengthened my skills in time management, customer service, attention to detail, and multitasking while working independently in a fast-paced environment.

• Coordinated client appointments to ensure timely service delivery
• Assisted customers with professionalism and warmth
• Provided policy and service information
• Answered inquiries and resolved complaints
• Maintained accurate customer records

During my experience as a call center representative, I managed high volumes of inbound and outbound calls, assisting customers with inquiries, troubleshooting issues, and providing information about products and services. I gained strong communication, problem-solving, and customer service skills while learning to navigate multiple systems efficiently. The role also enhanced my ability to remain calm under pressure, handle conflicts professionally, and meet performance targets consistently.