Amber Colston
Cincinnati,OH
Summary
I am a hard worker, I learn quickly and I strive to meet or exceed my employer’s expectations. I have good communication skills and understand the importance of being dependable, flexible, adaptable, reliable, trustworthy and meticulous. I hope you will strongly consider my information.
Overview
23
23
years of professional experience
Work History
New Business Representative
Ameritas Life Insurance Company
05.2013 - 10.2025
- This position is responsible for processing a wide range of new applications for multiple products, companies and administrative systems
- Communications through written correspondence, telephone conversations and personal contact to satisfy outstanding requirements and expedite the issue process
- Work independently with minimum assistance
- 1035 exchanges
- LOMA certified
- Maintained connections with clients through proactive communication, supporting lead generation and partner satisfaction.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
Customer Service Representative
Securitas
05.2011 - 03.2013
- I am proficient in Microsoft Excel, Word, Office and Outlook
- Data entry
- I handle incoming calls and make outbound calls
- Log visitors, employees and contractors in and out
- Block off spaces as needed, handles alarms or issues within the facility and outside the facility
- Tour the property and keep it safe
- Sign for packages
- Responded to customer requests for products, services, and company information.
HHA
Comprehensive Health Care
07.2009 - 05.2011
- Bathed, changed, and helped my clients around their homes
- Cooked, cleaned and ran any errands specified by my RN
- Maintained a neat and safe environment for them
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support independence and well-being.
Shift Leader
McDonalds
01.2003 - 05.2011
- Handled employee schedules and managed shifts
- I handled some inventory
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Graduate -
COALA Program
Cincinnati, OH01.2010
Graduate -
Life Skills Learning Center
Cincinnati, Oh05.2009
Skills
- Objection handling
- Team collaboration
- Professionalism
- Call center procedures
- Customer service
- Multitasking and organization
- Personal hygiene assistance
- Compassionate care
Timeline
New Business Representative
Ameritas Life Insurance Company
05.2013 - 10.2025
Customer Service Representative
Securitas
05.2011 - 03.2013
HHA
Comprehensive Health Care
07.2009 - 05.2011
Shift Leader
McDonalds
01.2003 - 05.2011
Graduate -
COALA Program
Graduate -
Life Skills Learning Center